Safety Centre

Counterfeit items

Have you received an item that you believe to be counterfeit?

We’re here to help you if you believe an item to be counterfeit.
We invest significant resources into creating a safer marketplace for our users. This means that in the vast majority of cases the authenticity of items purchased through eBay shouldn’t be an issue.

Follow these steps if you think your item is counterfeit:

If you believe that the item you’ve purchased is counterfeit, contact the seller first and try to work things out with them.

Open a case in the Resolution Centre if you can’t come to a solution. We’ll contact the seller and ask them to solve the problem.

Customer Support is available every day or online if you need further assistance.

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