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How Feedback works

Whenever you buy or sell something, we ask that you leave Feedback about the transaction that reflects your experience with the buyer or seller. At the same time, we ask your trading partner to leave Feedback about you as well.

Over time, members of the eBay community develop a Feedback Profile, or reputation, based on the comments and ratings left by other members. The Feedback Score is one of the most important pieces of a Feedback Profile. It’s the number in brackets next to a member’s user ID and it’s also located at the top of the member’s Feedback Profile.

How are Feedback Scores calculated?

For each transaction, buyers and sellers can choose to rate each other by leaving Feedback. Buyers can leave a positive, negative, or a neutral rating, plus a short comment. Sellers can leave a positive rating and a short comment.

These ratings are used to determine Feedback Scores. In most cases, members receive:

  • +1 point for each positive rating

  • No points for each neutral rating

  • -1 point for each negative rating

What if I buy multiple items from the same seller?

If you buy multiple items from the same seller, you should leave Feedback for each sale. However, we’ll calculate the seller’s Feedback Score differently depending on whether the sales occurred in the same week. For Feedback purposes, we define a week as Monday to Sunday. 

If the sales occurred in different weeks

Each rating can affect the seller’s Feedback Score by one point. A positive rating raises the member’s Feedback Profile by one point and a negative rating lowers it by one point.

If the sales occurred in the same week

We’ll raise or lower the seller’s Feedback Score by a total of one point, based on the total number of positives and negatives left by the buyer.

  • If the seller receives more negatives than positives from the same buyer in the same week, the seller's Feedback Score is lowered by one point.

  • If the seller receives more positives than negatives from the same buyer in the same week, the seller's Feedback Score is raised by one point.

  • If a seller receives the same number of negatives and positives from the same buyer in the same week, the seller's Feedback score does not change.

Why leave Feedback?

Leaving honest comments gives members a good idea of what to expect when dealing with other members. Leaving Feedback is also a way to increase the goodwill of the eBay community by expressing your appreciation for a job well done. Finally, if you are a buyer, you can help spread the word about a seller you like, and if you are a seller, you can help recognise and reward loyal customers, which encourages them to buy from you again.

Should I leave neutral or negative Feedback for a seller?

Feedback comments become a permanent part of a seller’s record. If you are a buyer, contact your seller to try to resolve any issues before leaving neutral or negative Feedback. Please make sure that your comments are fair, based in fact, and relate to the specific transaction for which you received the Feedback request.

Can I leave more detailed Feedback for a seller?

As a buyer, for most transactions you can rate your seller in up to 4 additional areas: item as described, communication, dispatch time, and postage & packaging charges. These ratings do not count toward the seller’s Feedback Score. Learn more about providing detailed seller ratings.

Detailed seller ratings from the same buyer are counted in the same way as Feedback. Only one every week is included in the seller's score.

The small print

Only registered members can leave Feedback. Buyers must wait at least seven days before leaving a negative or neutral Feedback for a PowerSeller who has been registered on eBay for at least 12 months.

In some situations, we can remove Feedback.

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