Payments Terms of Use

Effective May 8, 2026, for sellers who accept these Payments Terms of Use during new seller registration or otherwise on or after that date; effective July 8, 2026, for all other sellers.

The previous version of these Payments Terms of Use can be accessed by clicking here.

An easy-to-understand summary of how the eBay payment services work is provided here.

Information on the right of withdrawal for consumers in the EU

Introduction

These Payments Terms of Use (“Payments Terms of Use”) explain how the eBay Payment Entities offer you Payment Services (as defined below in Part I, Section 1) in connection with your use of the eBay Services. Your use of the eBay Services will continue to be governed by the User Agreement applicable to you. Capitalized terms not defined in these Payments Terms of Use have the same meaning given in the User Agreement. If there’s a conflict between these Terms and any other agreement (like your User Agreement or billing agreement) about using eBay without Managed Payments, these Terms will govern for Payment Services. For Payment Services, these Payments Terms of Use override any conflicting terms elsewhere. You agree to comply with these Payments Terms of Use when accessing or using our Payment Services.

These Payments Terms of Use are between you and the applicable eBay Payment Entities, as set forth below. If you have international sales, you may receive Payment Services from one or more eBay Payment Entities, as described in Part I, Section 4 below. In addition to the General Payments Terms (Part I of these Payments Terms of Use), each eBay Payment Entity has Additional Payments Terms (Parts II, III, IV, V and VI of these Payments Terms of Use) that apply to the Payment Services such entity provides. eBay Inc. and the companies it directly or indirectly controls, is controlled by, or is under common control with, are referred to as our “Affiliates.” The eBay Payment Entities are Affiliates of eBay Inc.

eBay Payment Entity Contact Information

eBay Commerce Inc. ("eCI")
2065 Hamilton Avenue
San Jose, CA 95125, United States

Part II ("Additional Terms for Services Provided by eCI") of these Payments Terms of Use contains an Agreement to Arbitrate which will, with limited exception, require you to submit claims you have against us or our agents to binding and final arbitration, unless you opt out of the Agreement to Arbitrate (see Part II, Section 4 ("Legal Disputes"), Subsection 4.2 (“Agreement to Arbitrate”)). If you do not opt out: (1) you will only be permitted to pursue claims against us or our agents on an individual basis, not as a plaintiff or class member in any class or representative action or proceeding and (2) you will only be permitted to seek relief (including monetary, injunctive, and declaratory relief) on an individual basis.

English: https://www.ebay.com/help/home

Chinese: https://www.ebay.com.hk/help/home

eBay S.à r.l. ("eBay Sarl")
22-24, Boulevard Royal
L-2449 Luxembourg
RCS registration number: B164557
VAT-ID LU26188648

eBay Sarl is authorized in Luxembourg as a payments institution and subject to the supervision of the Commission de Surveillance du Secteur Financier (CSSF), 283 route d'Arlon, 1150 Luxembourg, (license no. 33/19). You can check eBay Sarl's registration details by visiting the CSSF's website at http://www.cssf.lu/en/.

Germany: https://www.ebay.de/help/home

France: https://www.ebay.fr/help/home

Italy: https://www.ebay.it/help/home

Spain: https://www.ebay.es/help/home

Austria: https://www.ebay.at/help/home

Ireland: https://www.ebay.ie/help/home

Switzerland: https://www.ebay.ch/help/home

Belgium (French): https://www.befr.ebay.be/help/home

Belgium (Dutch): https://www.benl.ebay.be/help/home

Netherlands: https://www.ebay.nl/help/home

Poland: https://www.ebay.pl/help/home

eBay Commerce Canada Ltd. ("ECCA")
44 Chipman Hill
Suite 1000
Saint John NB E2L 2A9, Canada

English: https://www.ebay.ca/help/home

French: https://www.cafr.ebay.ca/help/home

eBay Commerce Australia Pty Ltd ("ECA")
Level 18
1 York Street
Sydney NSW 2000
Australia

ECA is registered as a remittance service provider with, and is subject to the supervision of, the Australian Transaction Reports and Analysis Centre ("AUSTRAC"), PO Box K534 Haymarket NSW 1240. You can check ECA's registration by visiting AUSTRAC's website at https://online.austrac.gov.au/ao/public/rsregister.seam.

https://www.ebay.com.au/help/home

eBay Commerce UK Ltd (“ECUK”)

1 More London Place,
London, SE1 2AF, United Kingdom

ECUK is authorized in the UK as an electronic money institution and regulated by the Financial Conduct Authority (“FCA”), with firm reference number 1028611. You can check ECUK’s registration details by visiting the FCA’s website https://register.fca.org.uk.

https://www.ebay.co.uk/help/home

I. GENERAL PAYMENTS TERMS

This Part I applies to all Payment Services you receive from the eBay Payment Entities (also collectively referred to as "we" or "us" in this Part).

1. About Payments on the eBay Services

You agree that we can receive and process payments for you in connection with your use of the eBay Services. We manage the settlement and payouts of your funds to you (“Managed Payments” or “Payment Services”).

Buyers can use the following payment methods (availability may vary):

  • Certain credit and debit cards (including Visa, Mastercard, and Discover)
  • PayPal and Venmo (Venmo for buyers located in the US only)
  • Digital wallets like Google Pay and Apple Pay
  • Direct debit
  • "Buy Now, Pay Later" and installment options
  • eBay-issued coupons or gift cards (if eligible)
  • Funds available on a seller account if enabled for item purchases on eBay (see eBay’s US Spendable Funds Terms and Conditions)

We may change available payment methods at our discretion.

The contract for each "item" (which may refer to goods and/or services) sold is between you and the buyer directly.

Once a buyer completes payment, we’ll notify you. When you receive notice that a buyer paid, you must ship or deliver the item using the agreed shipping method. We will initiate the settlement of the proceeds to your Linked Financial Account (see Section 2 below). You can view payment and settlement details in the Seller Hub under the Payments tab. If you receive funds in error or aren’t entitled to them, we may recover those amounts from you.

In some listings or categories, eBay may allow you to offer buyers the option to pay you directly using offline methods (like cash on pickup). These offline payment methods are not payment services offered by us under these Payments Terms of Use, as we do not process these payments. They are not covered by eBay Money Back Guarantee (eMBG) programs and we do not help resolve payment disputes (e.g., chargebacks) for these methods. Make sure all your listings still follow eBay's payment policies and any applicable terms related to payments and disbursements for those listings.

2. Seller Onboarding

To use our Payment Services, you must register and accept these Payments Terms of Use.

If you reside in, or your business is established in, the EEA, the United Kingdom, or Switzerland, submitting your online registration is considered your offer to enter into this agreement. If we don’t confirm your onboarding immediately, we’ll notify you once we’ve completed our review and approved you.

To use Managed Payments, you must:

  1. Link a Financial Account

    You must link a financial account (“Linked Financial Account”) to receive payouts. The name on your Linked Financial Account must match the name on your eBay account. Requirements vary depending on where you reside/your business is established:

    • US, Canada, UK, or Australia: A bank account based in your country of residence or establishment, or other approved instrument (e.g., debit card)
    • EEA (excluding Iceland): A bank account based in any EEA country (except Iceland)
    • Switzerland or Liechtenstein: A bank account based in Switzerland or Liechtenstein
    • Additional Countries: We may require a specific third-party financial institution, or offer the option to use a local bank account.

    If we cannot debit your Linked Financial Account for Owed Amounts (as defined in Section 8), you must keep another valid payment method on file with us, and we may withhold payouts until you have successfully provided it.

    You may only receive payouts to your Linked Financial Account. You may change your Linked Financial Account at any time, subject to our approval.

    Payouts will be made to your Linked Financial Account once you have completed the Linked Financial Account verification process and we’ve finished checks for security, risk, anti-money laundering, and other legal assessments. Collecting and checking this information helps fight the funding of terrorism and money laundering activities. The assessment typically takes up to two (2) business days after your completion of the verification process, or longer if any issues or irregularities arise in which case we will complete our assessment without undue delay.

    If we offer you the option to receive payouts to more than one Linked Financial Account, we’ll allocate your payouts as instructed.

    By linking an account, you represent and warrant that you legally own and have the legal right to use it.

    In certain circumstances, we may permit you to direct payouts to a Linked Financial Account owned or controlled by your legal representative. If you use a legal representative’s account, you confirm they’re authorized to receive payouts for you and you fully release us from any and all liability for losses you may sustain from disbursements made by us to your legal representative under these Payments Terms of Use.

  2. Provide Required Information

    You must give us all information we request to:

    • Verify your identity
    • Comply with laws (e.g., anti-money laundering, sanctions)
    • Manage payouts
    • Assess fraud and risk

    If you are an individual, this information may include, but is not limited to, your full name, address, phone number, date of birth, taxpayer identification number, bank account information, and a form of government-issued identification (such as your driver’s license or your identity card).

    If you are a business, this information may include, without limitation, your full business name, residential or business address, phone number, entity type, bank account information, tax identification number, and business number, in addition to details regarding your beneficial owner(s), director(s), officer(s), authorized representative, legal representative, and/or primary contact, such as name, contact information, nationality, title, and government-issued identification (such as driver’s license or identity card). We cannot issue payouts or tax forms (like IRS Form 1099-K) without accurate, complete, and up-to-date information.

  3. Confirm Your Identity

    You must provide any and all additional information we need to verify your identity or payment requests (e.g., confirm a phone number or email). You understand that without this, we may be unable to complete certain transactions.

  4. Keep Your Information Updated

    You must keep your information accurate and current. We may update records based on data from you, your bank, or payment providers.

    You may only use payment methods you’re authorized to use. Changing key details, such as your country of residence, may require repeating some or all of the onboarding steps.

  5. Follow Applicable Laws and Policies

    You must comply with all laws, rules, and third-party terms (e.g., card-issuer rules). Third parties (e.g., banks or card networks) may have terms that apply to your transactions. These could include terms and conditions related to the settlement of funds, chargebacks, prohibited items, and overdrafts. Breaches may result in fees, delays, or other actions. We are not responsible for those third-party terms or consequences. Failure to abide by third-party terms and conditions may result in fees charged to you, delays in your receipt of funds, or other actions. You agree that we have no control over, responsibility for, or liability for such fees, delays, or actions.

  6. Allow Verification

    You authorize us and our Affiliates to verify and evaluate the information you provide. This may include:

    • Confirming your bank account and identity
    • Obtaining third-party reports (e.g., credit bureaus)
    • Cross-checking with other data sources

    Third parties may include without limitation banks, credit and consumer reporting agencies, data brokers, and service providers.

    If we cannot verify your information, we reserve the right to close, suspend, or limit your account, rescind your access to any or all of our services, and limit access to your funds. We are not responsible for losses you suffer due to missing or inaccurate data you provide.

3. Seller Payment Fees

The fees and expenses we charge you for using Managed Payments, unless otherwise communicated to you, are listed on your applicable fee page linked in the tables below, based on the country where you reside or are established (“Fee Page”).

To find your fees:

You may be eligible for fee credits in some cases, as described on the Fee Credits page.

4. International Sales

If you receive Payment Services from an eBay Payment Entity, such entity is appointed to process transactions and manage the settlement of funds related to your sales. Each eBay Payment Entity is responsible for managing payments on specific eBay sites. The site you list your item on determines which entity is the “Responsible Payment Entity” and processes the transaction. For example, eBay Commerce Australia Pty Ltd (eCA) will be the Responsible Payment Entity for the sale of your item listed on ebay.com.au.

The entity that disburses your proceeds is your “Payout Entity”. This is usually the eBay Payment Entity assigned to the country where you reside or are established as a business. Unless agreed otherwise, your Payout Entity handles all your disbursements.

  • If the Responsible Payment Entity is also your Payout Entity, that same entity processes the payment and disburses your funds. Example: If you’re based in Canada and sell on ebay.ca, eBay Commerce Canada Ltd (eCCA) handles both.
  • If the Responsible Payment Entity is different from your Payout Entity, the Responsible Payment Entity will first transfer the funds to your Payout Entity. Your Payout Entity will then disburse the funds to you. Example: If your Payout Entity is eBay Commerce Inc. (eCI) and you sell on ebay.de, eBay S.à r.l. (eBay Sarl) will process the transaction, then send the funds to eCI, which will pay you.

If more than 12 months have passed since you last sold an item on an eBay site, you’re no longer considered to be receiving services from the Responsible Payment Entity for that site.

The following table summarizes which eBay Payment Entity is responsible for which sites, and who they disburse to:

eBay Payment Entity Responsible Payment Entity for Sales of Items Listed on Payout Entity for Sellers Residing or Established in Additional Payments Terms
eCI ebay.com the United States (all references herein to the "United States" shall include its territories) and all other countries (together, the "Additional Countries") that are not included among the countries associated with an eBay Payment Entity below II. ADDITIONAL PAYMENTS TERMS FOR SERVICES PROVIDED BY eBay Commerce Inc.
eBay Sarl All European Economic Area (“EEA”) eBay sites (including ebay.de, ebay.ie, ebay.fr, ebay.it, ebay.es, ebay.at, ebay.nl, ebay.be, befr.ebay.be, benl.ebay.be, ebay.pl etc.) and ebay.ch EEA countries (except Iceland) or Switzerland III. ADDITIONAL PAYMENTS TERMS FOR SERVICES PROVIDED BY eBay S.À R.L.
ECCA ebay.ca
cafr.ebay.ca
Canada IV. ADDITIONAL PAYMENTS TERMS FOR SERVICES PROVIDED BY eBay Commerce Canada Ltd.
ECA ebay.com.au Australia V. ADDITIONAL PAYMENTS TERMS FOR SERVICES PROVIDED BY eBay Commerce Australia Pty Ltd.
ECUK ebay.co.uk the United Kingdom, Jersey, Guernsey, Gibraltar (references made herein to the "United Kingdom" are deemed to also include Jersey, Guernsey or Gibraltar for the purposes of these Payments Terms of Use) VI. ADDITIONAL PAYMENTS TERMS FOR SERVICES PROVIDED BY eBay Commerce UK Ltd.

If you reside outside the EEA (except Iceland), the United Kingdom, and Switzerland, the performance of any Payment Services provided to you by eBay Sarl and/or ECUK is deemed suspended until an item you listed on a EEA, UK, or Swiss eBay site is sold.

To the extent that Payment Services involve eCI (including in partnership with other eBay Payment Entities), you hereby appoint eCI as your limited payments agent to receive payments on your behalf and disburse your funds to you, directly or indirectly.

Payout Currency

Your “Payout Currency” is the currency that we will use for settling your transaction proceeds to your Linked Financial Account. We will generally determine your Payout Currency as follows, unless you and we agree otherwise:

  • US: US Dollar (USD)
  • EEA (except Iceland): Euro (EUR)
  • UK, Switzerland, Liechtenstein, or Australia: Local currency
  • Canada: Canadian Dollar (CAD) or US Dollar (USD) if available
  • Additional Countries: US Dollar (USD), or another if we offer and you choose

Note: If you’re in an Additional Country, your bank might charge a separate fee to convert funds from USD into your local currency.

We may enable further Payout Currencies at our sole discretion in the future. Where offered by us and agreed upon by you and your buyer, your buyer may pay for an item you sell with currency other than your Payout Currency. When this happens, the paid amount will be converted into your Payout Currency prior to disbursement of the funds to you, using the applicable transaction exchange rate and assessing the currency conversion charge as indicated on our Fee Page described in Section 3 (“Seller Payment Fees”) above. Similarly, your receipt of eBay Services from Affiliates may cause you to incur fees which are published in a currency other than your Payout Currency; if this happens, we may convert such fees into your Payout Currency in the same manner as described in the prior sentence.

5. Using Managed Payments

Settlement of Funds and Payouts

After each Managed Payments transaction, we’ll notify you of the payment. 

Unless subject to a hold under these Payments Terms of Use, your transaction proceeds will generally be available for disbursement within one to two business days after buyer payment is confirmed in checkout, although actual availability may vary depending on the buyer’s payment method and when the payment is received by us. In some cases (for example, if you are a new seller on eBay, or if you are a private seller in the UK), funds may become available for disbursement after the item is deemed delivered, as described in this help page

Once available, your funds will be grouped in a batch for payout to your Linked Financial Account, either automatically, based on your selected payout schedule (if such scheduled payouts are made available to you), or on-demand, following your individual payout request. If scheduled payouts aren’t available for your account, we may periodically transfer available funds to your Linked Financial Account. 

We may deviate from the agreed settlement and payout process as needed for compliance or risk-related reasons, unforeseen operational or technical reasons, or events outside our control. If we are unable to settle or disburse your funds, we may refund the buyer or otherwise process these funds as required by applicable law (such as abandoned property laws).

Funds we receive on your behalf do not constitute deposits. If received by eCI, eCA, or eCCA, they represent an unsecured claim for payment against us. We may combine your funds with those of other customers and invest them according to applicable laws. You do not have any ownership interest in these investments and any interest earned from these investments will be retained by us. To the extent you may have any beneficial ownership in the interest or proceeds of these investments, you assign any right, title, and/or interest therein to us.

Payouts are typically credited to your Linked Financial Account within one to three business days after disbursement is initiated, but timing may vary depending on your region and your bank’s processing times.

We will provide you with monthly transaction statements at no cost, accessible via Seller Hub.

Returns and Cancellations; Refunds

If your buyer is entitled to a refund for a return or cancellation for a Managed Payments transaction—either under your agreement with the buyer or under eBay`s policies—you authorize us to issue the refund to the buyer on your behalf.

eBay Money Back Guarantee Programs

eBay offers buyers protection programs on certain eBay Services to ensure that buyers receive the item they ordered or get their money back (“eBay Money Back Guarantee” in most jurisdictions and “eBay Buyer Protection Program” in Germany, collectively referred to as “eMBG”). 

You understand if your buyer successfully files a claim under eMBG for a Managed Payments transaction, the eBay company offering the eMBG program (“eMBG Service Provider”) will, pursuant to the User Agreement and eMBG policy, reimburse the buyer the amount owed on your behalf and charge you the respective amount.

Disputes

A buyer—or the owner of the payment instrument used—may start a payment dispute (called a “Dispute” within this Part I) related to a Managed Payments transaction. This can include, for example, a chargeback, direct-debit reversal, or a PayPal buyer protection claim. The buyer’s financial institution will make the final decision on the Dispute.

We will notify you when a Dispute is opened and ask whether you want to accept or contest it:

  • If you accept, you agree the buyer will receive a refund.
  • If you challenge it, we will submit any supporting evidence you provide to the buyer’s financial institution.

You must provide any requested information within our specified timeline. If you don’t, you risk losing the full amount in Dispute, as determined by card network and payment service provider rules.

If you accept the Dispute, or if the financial institution rules in favor of the buyer, the amount will be refunded to the buyer and charged to us. You must reimburse us unless you qualify for eBay’s Seller Protection policy for payment disputes, in which case you're not responsible for the refund.

Even if you accept the Dispute, we may still challenge it at our discretion and at no cost to you.

Some payment providers offer arbitration to appeal a Dispute outcome. We may ask for your consent to enter arbitration on your behalf. If you agree to arbitration, you authorize us to handle the process for you. You will cover any costs or legal fees, as agreed between you and us in each case in advance. We may pay these first and recover the amount from you later.

You agree not to reopen or challenge the outcome of any Dispute we have already resolved. If you're a consumer in the EU, UK, or Australia—or an Australian Small Business as defined in the Australian Competition and Consumer Act 2010 (Cth)—your rights to file a complaint or pursue legal action in court remain unaffected.

Seller Protection

If you qualify under the Seller Protection policy offered by the eBay Affiliate providing you with eBay Services, and you meet all of its conditions, you will not be held liable for:

  • Refunds related to eBay Money Back Guarantee (eMBG) claims
  • Disputes (e.g., chargebacks or reversals)
  • Unauthorized transactions involving the use of funds on eBay to pay

To be protected, you must:

  • Meet all eligibility requirements outlined in the Seller Protection policy
  • Fulfill your seller obligations under that policy

For details, refer to the applicable Seller Protection policy provided by the eBay Affiliate offering the eBay Services in your region.

Fines, Penalties and Losses

We are unable to manage payments for prohibited and restricted items. For example, you may not use our Payment Services for gambling-related activity. Before listing an item, ensure it complies with eBay’s rules, applicable laws, and any restrictions set by credit card networks or third-party payment providers.

You agree to indemnify and reimburse us for any reversals, chargebacks, claims, costs, losses, damages, fees, fines, penalties, and other liabilities and expenses we incur due to:

  • Your breach of these Payments Terms of Use, the User Agreement, including eBay policies,
  • Your violation of laws or third-party rights, or
  • Any transaction processed by us for you for an item or service you listed on eBay (including without limitation the accuracy of your item description or any claim or dispute arising out of items or services offered or sold by you).

Holds

We reserve the right to restrict your access to funds when necessary to manage risks related to providing you the Payment Services.

You agree that we may place holds on your funds—or instruct a payment service provider to do so—before disbursement, including in stored value or payment accounts.

We’ll display the hold amount and status in the Payments tab of Seller Hub or My eBay, and notify you through the eBay Message Center and/or email. We may ask for more information to resolve the issue.

If you're a consumer in Germany, eBay Sarl will apply holds to your funds as described in Part III, Section 6. For all other sellers, we apply holds as described below.

We may place a hold if we detect increased risk—such as identity verification issues or buyer disputes. Learn more about hold types and examples.

We take into consideration relevant factors when assessing the risks including your selling history, seller performance, seller type, returns and cancellations, chargebacks, eMBG claims, riskiness of listing category, transaction value, and our ability to collect Owed Amounts from you.

We may cancel or freeze payouts as necessary to comply with our legal obligations in connection with fraud prevention, risk management, or regulatory compliance, or, upon lawful request by our Affiliates, to enable them to comply with legal obligations applicable to them (such as compliance with tax-related obligations from EU DAC7 legislation). 

We will release holds once the associated risk is reduced or resolved.

If your payout entity is eCI, eCA, or eCCA, we may keep a portion of your funds after account closure to cover refunds or Disputes. We’ll return unused amounts to your Linked Financial Account within 190 days of your eBay account closure, unless the law requires otherwise.

Delays from your bank’s settlement procedures are outside our control.

Reserves

To help manage risk and secure your obligations under these Payments Terms of Use, we may require a reserve on your funds. This means that a portion of your transaction proceeds will be temporarily held and not available for payout.

There are two types of reserves:

  • A rolling reserve withholds a set percentage of your daily proceeds for a fixed period to be released to you later at a scheduled time on a rolling basis. For example, we may require a rolling reserve of 10% for a period of 60 days. Under this requirement, 10% of your transaction proceeds earned on day 1 will be withheld from your payouts and then be released to you on day 61. Subsequently, 10% of your transaction proceeds earned on day 2 will be withheld and then released to you on day 62, and so forth. Rolling reserves are the most common type of reserve.
  • A minimum reserve holds a fixed amount (e.g., £5,000), either by gradually collecting a portion of your proceeds or deducting the full amount from pending payouts.

We may require a reserve if we have reason to believe that there is an increased risk of non-fulfillment of your obligations under these Payments Terms of Use. We take into consideration relevant risk factors before requiring a reserve, including, as applicable (i) your eBay account history, (ii) whether the category you are listing in has a higher likelihood of chargebacks or refunds, (iii) whether your eBay account has an elevated number of customer claims or disputes, (iv) your business and/or personal credit history (business sellers may be subject to credit agency checks if permitted by applicable law), (v) whether you are selling products in advance of availability (pre-selling orders), and (vi) whether you have extended delivery time frames. 

Reserves can be raised, lowered, or removed based on your account performance and the risk associated with your use of Managed Payments. The amount of each reserve (and any subsequent change) will be reasonably determined based on the seller-specific risk (including the volume of your sales). The amount and status of any reserve will be shown in the Payments tab in Seller Hub or My eBay, and we’ll notify you if a reserve is applied.

If eCA is your Payout Entity, additional rules may apply under the Seller Reserve Terms and Conditions, which you agree to by accepting these Payments Terms of Use.

Our Liability

If we have acted with reasonable precautions and/or in accordance with our legal obligations, we are not liable for any unauthorized, incorrectly, unexecuted, or delayed payment transactions when such issues were caused by abnormal and unforeseeable circumstances beyond our control.

Signature

When required by anti-money laundering or other legal rules, your acceptance of these Payments Terms of Use may serve as your legal signature, unless prohibited by law.

6. Security; Third-Party Providers; Data Protection

Security

You agree to follow our security measures for using Managed Payments. You're responsible for keeping your eBay login credentials (passwords, codes, etc.) safe. Unless protected by our seller protection policies, you’re also responsible for any transactions made or actions taken using your account. 

If you notice an unauthorized, delayed, or incorrect payment, you must notify us right away using the contact information in the Introduction Section. If you notify us by telephone of such a transaction, we may request written confirmation immediately following the notification. The notification shall be free of charge.

Third-Party Providers

We may use eBay Affiliates or third-party service providers (together “Service Providers”), such as those that process payments, verify identity, or assess risk, in various locations to help us provide Managed Payments. These Service Providers may also subcontract tasks to other eBay Affiliates or third parties. In this context we may transfer your data to such Service Providers.

We may also contact you through the eBay Affiliate that provides your eBay Services. For example, that Affiliate may notify you about account holds or restrictions.

You explicitly agree that we may outsource services (including sub-outsourcing) to Service Providers, and you accept that the obligation of secrecy does not exist with respect to the related transfer of data (e.g. contact details, account information, sales related information) to such Service Providers. 

These providers are either subject by law to a professional secrecy obligation, as provided by the law applicable to the Service Provider, or will be contractually bound to comply with strict confidentiality rules. Only a limited number of persons within the relevant Service Provider will be able to view your data on a need to know basis.

Regardless of who assists us with Managed Payments, the appropriate eBay Payment Entity remains accountable to you for the performance of the services under these Payments Terms of Use.

In conformity with our User Privacy Notice, we may also share information collected by us pursuant to these Payments Terms of Use with our Affiliates as necessary to enable your continued use of our Payment Services and the eBay Services. Please view our User Privacy Notice for more information on the collection and processing of personal data, including details on processing purposes and legal bases under applicable data protection laws.

Data Protection

Our performance of Payment Services entails the processing of your buyer’s personal data when a sale happens. With respect to such data processing, you, the Responsible Payment Entity, and the Payout Entity each act as a separate data controller/business under applicable data protection laws. You agree to comply with your obligations as a data controller/business pursuant to all applicable data protection laws to which you are subject, and provide us with all reasonable cooperation, information, and assistance as necessary for us to meet our requirements as a data controller/business.

7. Specific Payment Methods

7.1 Specific Payment Methods

On certain eBay sites in the EU and UK, buyers may be able to choose specific payment methods, including but not limited to direct debit, payment by invoice, or installment payments ("Specific Payment Methods"), to pay for items purchased from you, and which require you to assign your purchase claim against the buyer to us. The Specific Payment Methods are offered to buyers by our integrated payment partners ("Payment Partners"). See here for a list of the Specific Payment methods offered on the respective eBay websites and the respective Partner Terms.

If your buyer chooses a Specific Payment Method in connection with a purchase on eBay ("Sales Contract"), the Responsible Payment Entity processing the transaction (see Part I, Section 4/International Sales) will acquire your purchase price claim against the buyer, including all ancillary rights, and will sell and assign the claim to its acquirer ("Acquirer"), e.g., Adyen N.V. The Acquirer will sell and assign the purchased claim to the respective Payment Partner, who will assume the payment default risk in accordance with the following provisions. This arrangement is referred to as "Chain Assignment". Buyers using a Specific Payment Method will make their payments to the Payment Partner, who will forward the payments to the Responsible Payment Entity via the Acquirer, so that the Responsible Payment Entity can process and settle such payments to you according to these Payments Terms of Use.

You shall conclude with your buyer the Payment Partners' terms and conditions for the use of the Specific Payment Method, including any applicable privacy notice ("Partner Terms"). You hereby agree and accept that the respective Partner Terms shall become an integral part of each Sales Contract where the buyer uses a Specific Payment Method. You instruct eBay and the Payment Partners to implement the Partner Terms into the eBay checkout and make the Partner Terms available to the buyer on your behalf.

The Payment Partners and the Acquirer will not be a party to and not have any obligation under these Payments Terms of Use or any other agreement between you and the Responsible Payment Entity, eBay, the buyer, or any third party.

7.2 Purchase and Assignment of Seller Receivables

You agree that each receivable against your respective buyer in connection with a Sales Contract where your buyer has chosen a Specific Payment Method (jointly the "Seller Receivables" and each a "Seller Receivable") will automatically be offered to the Responsible Payment Entity for purchase after conclusion of each Sales Contract. The Responsible Payment Entity will either accept your offer by proceeding with the payment process or reject your offer. Such offer and acceptance will conclude a purchase agreement between you and the Responsible Payment Entity ("Single Purchase Agreement") regarding the relevant Seller Receivable which is purchased (the "Purchased Receivable") in accordance with this Section 7.

You hereby assign, subject to the conclusion of a Single Purchase Agreement, all your current and future Seller Receivables including ancillary rights (such as rights for any securities, transport and deficiency insurance claims, withdrawal or rescission rights, or other claims against third parties with respect to the relevant Seller Receivable) to the Responsible Payment Entity, which hereby accepts the assignment. Upon conclusion of a Single Purchase Agreement, you and the Responsible Payment Entity reiterate the assignment of the relevant receivable identified through the transaction-ID in the purchase offer whereby the purchase offer constitutes an offer to assign the relevant receivable from you to the Responsible Payment Entity and the acceptance of purchase offer constitutes an acceptance of this offer by the Responsible Payment Entity.

In case there is any doubt about the validity of the assignment of the Seller Receivables and this requires any further declaration or action by you, you will execute such declaration or action upon request of the Responsible Payment Entity.

You irrevocably authorize the Responsible Payment Entity with the power of sub-delegation to notify the relevant buyer regarding the assignment of the Seller Receivable and to exercise non-assignable rights, such as contractual rights, in connection with the Seller Receivables in its own name.

7.3 Collection Risk/Collection

Except in a case of a Defect Receivable pursuant to Section 7.5, the Responsible Payment Entity bears the risk that the Purchased Receivables are not collectable from the respective buyer in part or in full, in particular caused by the insolvency of the buyer. The Responsible Payment Entity will pay the purchase price (minus the agreed fees and expenses) for the relevant Purchased Receivable regardless of whether it chooses to enforce the relevant Purchased Receivable.

The collection and enforcement of the Purchased Receivables is the responsibility of the Responsible Payment Entity which shall bear any and all costs in this regard. The Responsible Payment Entity will transfer the economic risks of the obligations described in the sections above to the Acquirer and consequently to the Payment Partners in accordance with the Chain Assignment.

7.4 Representations and Warranties

Every time upon entering into a Single Purchase Agreement concerning a Purchased Receivable, you represent and warrant to the Responsible Payment Entity that

  • the Purchased Receivable is valid, validly assigned to the Responsible Payment Entity, and enforceable against the buyer;
  • you hold free and clear title to, and may freely assign and transfer, the Purchased Receivable, and the Purchased Receivable has not yet been assigned or transferred to third parties; and
  • you will ship, deliver, or provide the respective item(s) to the relevant buyer completely, on time and in accordance with the Sales Contract with the respective buyer in order that the respective buyer is not able to exercise any right or claim of retention, set off, supplementary performance, reduction, recession right or damage claims.

Your representations and warranties with respect to a Single Purchase Agreement will be provided by the Responsible Payment Entity to the Acquirer (and by the Acquirer to the Payment Partners) back-to-back in accordance with the Chain Assignment arrangement.

7.5 Assignment of Purchased Receivables back to You/Disputes

If the relevant Purchased Receivable fulfills one of the following criteria (the "Defect Receivable"):

  • the buyer reverses the Sales Contract on the basis of a mandatory withdrawal right or a voluntary right of return offered by you;
  • in case of an eMBG claim or a payment dispute; for example, if the buyer objects to a Purchased Receivable, if, upon request, you do not provide valid proof of shipment or delivery or other proper performance to the Responsible Payment Entity in accordance with the Seller Protection Policy;
  • you are in breach of a representation and warranty pursuant to Section 7.4 in respect of the Purchased Receivable;

or in any other case where you give a refund to a buyer for any Purchased Receivable ("Refunded Receivable"), and the Acquirer consequently decides to use its right to assign back the relevant Defect/Refunded Receivable to the Responsible Payment Entity, the Responsible Payment Entity is entitled to assign back any Defect/Refunded Receivable to you.

The Responsible Payment Entity hereby assigns all current and future Defect/Refunded Receivables to you subject to the condition precedent that we notify you of the refund to the buyer in relation to a Defect or Refund Receivable (the "Reassignment Notice"), and you hereby accept the assignment of all current and future Defect/Refunded Receivables. You are obliged to pay back any purchase price which you have received from the Responsible Payment Entity for the Defect/Refunded Receivable without undue delay after the relevant Re-Assignment Notice was provided. The Responsible Payment Entity is entitled to set off this claim against you with any further payment it is obliged to pay to you.

7.6 Information and Assistance Obligations/General Provisions

You shall undertake to inform the Responsible Payment Entity promptly upon becoming aware of (i) any breach of a representation and warranty according to Section 7.4 regarding any Purchased Receivable or (ii) any other event that may materially impair or jeopardise the realisation of the Purchased Receivables or might materially change your solvency or, subject to you becoming aware of it, the probability of payment of the Purchased Receivables by the buyer.

In case you receive any direct payments from a buyer on the Purchased Receivable, you shall reject these received payments and refund the buyer, and notify the payer that payment shall be made to the respective Payment Partner. You shall notify the Responsible Payment Entity of any rejected payments on the Purchased Receivables.

Upon our request, you shall promptly hand over to the Responsible Payment Entity, the Acquirer, and/or the Payment Partners any information, records and documents which are necessary or expedient for the examination and the enforcement of the Purchased Receivables.

8. Collection of Fees and Other Amounts You Owe

You authorize us to collect from you any amounts you owe us, our Affiliates (in particular the Affiliate which provides the eBay Services to you), or third parties who, as separately authorized by you, provide services to you in connection with your use of the eBay Services (such as shipping carriers), under these Payments Terms of Use, the User Agreement, any other service contract, policy, agreement or as required by law (referred to as “Owed Amounts”). Owed Amounts typically include the following:

  • Fees;
  • Amounts as described in “Returns and Cancellations; Refunds”, “Disputes” or “Fines, Penalties and Losses” in Section 5 above;
  • Amounts you owe the eMBG Service Provider under the applicable eMBG Policy;
  • Taxes or other charges related to your use of our or our Affiliates’ services, if applicable and required by law;
  • Amounts we incorrectly settled to you due to a payment processing error or otherwise (see Section 1 above); and
  • Amounts necessary to recover a negative balance on your account regardless of the reason for the negative balance.

For clarity, your authorization permits us to collect amounts which you already owe to us, our Affiliates or third parties as described above. This authorization does not establish any new claims for payment against you. In some cases, our Affiliates may assign a claim against you for payment of Owed Amounts payable by you to us.

Collection of the Owed Amounts may be carried out on a one-time, sporadic, or recurring basis by the following means:

  • Deducting from your current or future amounts pending settlement to you as reflected in any of your eBay accounts;
  • Charging your Linked Financial Account (and if required, by issuing a direct debit mandate or other similar authorization);
  • Charging any other payment method you’ve authorized or stored with us or our Affiliates (e.g., for seller fees, shipping, or disputes);
  • Deducting from your stored value account (if such an account has been issued to you);
  • Using a collections agency or other collection methods if the collection by other means has been unsuccessful.

You authorize us to choose the method of collection among those listed above. We generally deduct Owed Amounts from your current or future disbursements we process on your behalf. If a stored value account has been issued to you, we will collect payment from those funds first before disbursing the funds to you. If your disbursements awaiting payout or funds held are not sufficient to cover these amounts, we will charge your Linked Financial Account or another payment method on file. If you have several payment instruments on file, you may indicate a specific payment instrument as your preferred payment method for collecting Owed Amounts in your eBay account.

You also authorize the Affiliate whom you have entered into the User Agreement with for the provision of eBay Services to charge you for any Owed Amounts on our behalf from any payment method you may have on file with such Affiliate.

If you provide us with a SEPA/BECS direct debit mandate for debiting Owed Amounts from your bank account, any required advance notice will be given to you at least three days prior to charging your bank account. At any point prior to you explicitly cancelling a SEPA/BECS direct debit mandate we have obtained from you, we may deduct Owed Amounts based on such mandate. Unless you are a consumer in the EU or UK, you waive, to the extent possible under applicable law, any rights you may have to receive advance notice of any particular preauthorized charge.

If our attempt to recoup an Owed Amount from a payment instrument you have authorized us to use fails as a result of your acts or omissions, we may charge you for the failed attempt as set forth on the Fee Page or as applicable in Parts IV and V below.

If you are a private seller residing in Switzerland, § 7 of eBay’s User Agreement applies, in particular in relation to compensation for damages resulting from delay and recovery of costs incurred in connection with the assertion of rights.

9. Amendment

All sellers (except consumers in Germany)

We may amend these Payments Terms of Use by notifying you of the changes in writing (for example, by posting a revised version of these Payments Terms of Use on our website, including the Seller Hub or the eBay Message Center). Before the anticipated effective date of such change, we will notify you in advance as follows:

  • eBay Sarl – at least 2 months in advance
  • eCUK (if you’re a consumer, micro-enterprise, or charity) – at least 2 months in advance
  • eCA – at least 30 days in advance
  • All others – at least 14 days in advance

If you are a consumer (i.e., not a business) outside of Germany whose Payout Entity is eBay Sarl or ECUK, you will be deemed to have consented to these changes unless you explicitly reject them before the anticipated effective date. For all other sellers, your continued use of Managed Payments beyond the effective date of the changes will constitute your acceptance of the changes.

Consumers in Germany

If you are a consumer in Germany, we may offer you changes to these Payments Terms of Use at any time. We will be notifying you in text-form, for example via email, and/or the Seller Hub or the eBay Message Center of any proposed changes at least two (2) months before the anticipated effective date of such change.

The changes offered to you shall only become effective if you accept them as follows:

  • If a proposed change is a material change (as defined below), we will ask for your active consent to such a change.
  • If a proposed change is not a material change, you will be deemed to have consented to these changes unless you explicitly reject them by notice to us in text form (e.g. via email) before the anticipated effective date. In case of such changes, we will inform you in the notice with which we offer you the changes about the right of rejection, the period of time and your termination right (see subsection below).

A "material change" is a change of these Payments Terms of Use (especially with respect to provisions defining the type and general scope of the agreed services or the term and termination) in our favor, which would significantly shift the balance between service and remuneration to your disadvantage or would effectively establish an entirely new contract.

Changes required by law, court rulings, legal orders or due to binding undertakings to consumer or competition protection associations or regulators do not constitute a material change.

Your Right to Terminate in case of amendments (All Sellers)

If you do not agree to proposed changes, you may terminate these Payments Terms of Use, pursuant to Section 10 (“Term, Termination”) below, without any extra cost at any time before the effective date. We always publish the amended Payments Terms of Use on the eBay website.

10. Term, Termination

These Payments Terms of Use are effective indefinitely, unless terminated in accordance with the below.

We may terminate this agreement by giving you written notice via email to your registered email address: 14 days in advance; or 2 months in advance if your Payout Entity is eBay Sarl; or 90 days in advance if your Payout Entity is eCUK and you are a consumer, microenterprise or a charity. However, we may also terminate these Payments Terms of Use on less notice or with immediate effect in the following scenarios:

  • We are required to do so by law or a court order,
  • A governmental authority requires us to do so to comply with anti-money laundering or counter-terrorism financing obligations,
  • We have reasonable grounds to believe you are carrying out a prohibited or illegal activity (including, but not limited to, financial crimes such as fraud, bribery, corruption money laundering, or sanctions violations),
  • We are unable to verify your or your business’s identity, or any other information pertaining to you, or
  • You are otherwise in breach of a material contractual obligation of these Payments Terms of Use, or seriously or persistently violating any provisions of these terms in any other way.

If eBay Sarl or ECUK is your Payout Entity, you may terminate these Payments Terms of Use and close your payment account, without prejudice to the termination events foreseen above, by giving one (1) month notice by notifying eBay Sarl preferably via email at Paymentsinfoie@ebay.ie or ECUK at paymentsinfouk@ebay.com or by contacting the Customer Service via any of the available communication methods (e.g. Contact Us form, chat).

If eBay Sarl or ECUK is not your Payout Entity, you may terminate these Payments Terms of Use by closing your eBay account; if you use Managed Payments after such termination, you will be deemed to have again accepted these Payments Terms of Use.

If you give notice of termination to one eBay Payment Entity, such notice shall also be deemed as a termination notice to the remaining eBay Payment Entities.

Your use of the eBay Services as a seller requires continued registration for Managed Payments. Should you therefore terminate this agreement, you will not be able to use the eBay Services provided by our Affiliates. Our Affiliates which provide you the eBay Services according to the User Agreement may terminate the User Agreement pursuant to the termination provisions therein.

Termination of this Agreement shall not affect the rights or liabilities of either party accrued until termination and/or any terms intended (expressly or implicitly) to survive termination, including your obligation to pay amounts owed to us relating to your activities prior to termination and our right to collect from you such amounts in accordance with these Payments Terms of Use. If there are pending payment transactions at the time the termination takes effect, they will be processed pursuant to terms of these Payments Terms of Use unless prohibited by law. As of the effective date of the termination, you will not be able to sell any items on eBay Services anymore.

11. Assignment

In our sole discretion, we may assign our rights and obligations under these Payments Terms of Use and, in such event, we will notify you accordingly.

II. ADDITIONAL TERMS FOR SERVICES PROVIDED BY eCI

In addition to the General Payments Terms above, the following provisions apply with respect to Payment Services you receive from eCI. Within this section, “we” or “us” refers to eCI.

As between you and eCI, these Payments Terms of Use incorporate by this reference the provisions of the User Agreement to the extent applicable to this agreement. In the event of any conflict between the User Agreement and these Payments Terms of Use, these Payments Terms of Use will govern.

We may change, discontinue, enhance, or modify features of Managed Payments at any time.

III. ADDITIONAL TERMS FOR SERVICES PROVIDED BY EBAY SARL

In addition to the General Payments Terms above, the following provisions apply with respect to Payment Services you receive from eBay Sarl. Within this section, “we” or “us” refers to eBay Sarl.

As between you and eBay Sarl, these Payments Terms of Use incorporate by this reference the provisions of the User Agreement to the extent applicable to this agreement. In the event of any conflict between the User Agreement and these Payments Terms of Use, these Payments Terms of Use will govern.

IV. ADDITIONAL TERMS FOR SERVICES PROVIDED BY ECCA

In addition to the General Payments Terms above, the following provisions apply with respect to Payment Services you receive from ECCA. Within this section, “we” or “us” refers to ECCA.

As between you and ECCA, these Payments Terms of Use incorporate by this reference the User Agreement. In the event of any conflict between the User Agreement and these Payments Terms of Use, these Payments Terms of Use will govern.

We may change, discontinue, enhance, or modify features of Managed Payments at any time.

V. ADDITIONAL TERMS FOR SERVICES PROVIDED BY ECA

In addition to the General Payments Terms above, the following provisions apply with respect to Payment Services you receive from ECA. Within this section, “we” or “us” refers to ECA.

As between you and ECA, these Payments Terms of Use incorporate by this reference the User Agreement. In the event of any conflict between the User Agreement and these Payments Terms of Use, these Payments Terms of Use will govern.

We may change, discontinue, enhance, or modify features of Managed Payments at any time. If ECA is your Payout Entity, we will notify you of any material changes or modifications to the features of Managed Payments through eBay messages (in My eBay) or directly to the email address linked to your account.

VI. ADDITIONAL TERMS FOR SERVICES PROVIDED BY ECUK

In addition to the General Payments Terms above, the following provisions apply with respect to Payment Services you receive from ECUK. Within this section, “we” or “us” refers to ECUK.

As between you and ECUK, these Payments Terms of Use incorporate by this reference the provisions of the User Agreement to the extent applicable to this agreement. In the event of any conflict between the User Agreement and these Payments Terms of Use, these Payments Terms of Use will govern.

1. Business users

We can agree different terms with customers who are not micro-enterprises, charities or consumers. For the purposes of these Payments Terms of Use:

  1. A micro-enterprise is an enterprise, which employs fewer than 10 persons, and has a turnover or annual balance sheet that does not exceed €2 million;
  2. A charity is a body whose annual income is less than £1 million and is a charity as defined in England and Wales by section 1(1) of the Charities Act 2011, in Scotland by section 106 of the Charities and Trustee Investment (Scotland) Act 2005, or in Northern Ireland by section 1(1) of the Charities Act (Northern Ireland) 2008; and
  3. A consumer is an individual acting for purposes other than a trade, business or profession.

If you become a micro-enterprise, charity or consumer, you should immediately notify us, and the terms applying to those customers (as indicated in these Payments Terms of Use) will apply to you. If you are no longer a micro-enterprise, charity or consumer, then you should notify us immediately, and the terms applying to those customers (as indicated in these Payments Terms of Use) will no longer apply to you.

Provided that you are not a micro-enterprise, charity or consumer, you agree that:

  1. Part 6 and regulations 66(1), 67(3) and (4), 75, 77, 79, 80, 83, 91, 92, and 94 of the Payment Services Regulations 2017 do not apply in respect of these Payments Terms of Use;
  2. If you become aware of any unauthorised transactions then you will notify eCUK by contacting the Customer Service via any of the available communication methods (e.g. Contact Us form, chat) without undue delay, and in any event no later than sixty (60) days after the debit date;
  3. eCUK will not be liable to you for any unauthorized transaction unless you have notified it in accordance with (b) above;
  4. eCUK will not be liable to you for any unauthorized transaction if it has reasonable grounds to suspect that you have acted fraudulently.

2. Payment Service; Disabling Payment Methods

You authorize ECUK to acquire and settle payments that it receives on your behalf. When you sell an item on eBay, you are deemed to be a payee, with ECUK acting as your payment service provider. In a refund, chargeback, or similar scenario, or if you use your funds to pay, you may be deemed to be a payer, again with ECUK acting as your payment service provider. If eCUK is your Payout Entity, eCUK will issue electronic money to you on receipt of funds received following the settlement process described above and will open, hold and operate an electronic money account (the “E-money Account”) for you. You will only be able to fund your E-Money Account using the amounts settled following your sale of an item on eBay and by eCUK issuing electronic money to you on receipt of funds received following the settlement process described above in respect of such sale. In some circumstances we may issue electronic money to you and allow you to use such electronic money to make payment transactions before funds have been credited to eCUK’s own account.

From time to time, it may be possible for you to use your electronic money to make eligible purchases on ebay.co.uk. In such cases you will be deemed to be payer, and eCUK will be providing you with payment services related to the issuance of e-money. If you use your electronic money to make an eligible purchase on ebay.co.uk, and are subsequently refunded in respect of such purchase, eCUK will issue you with electronic money on receipt of the proceeds relating to the refund.

The acceptance of a buyer’s payment instrument (for example, their Visa card), once it has been authorized for payment, satisfies the buyer’s payment obligation to you, regardless of whether we actually settle such payment to you. In the event that we do not issue electronic money to you as described in these Payments Terms of Use, you will have recourse against us only and not against the buyer. To the extent permissible under the rules of any third-party or governmental body with jurisdiction over us, you agree that we are not liable for your acts and omissions and you understand that we disclaim any such liability.

We may disable specific payment method(s) available to buyers for all or some of your listings if we reasonably believe the use of such payment methods for your transactions will increase regulatory, financial, or other risk to us. For example, if you would like to offer a high-priced item with a new eBay account, we may disable such payment methods where the amount is credited with a time delay after the transaction (e.g. direct debit or payment upon invoice). In assessing the risk, we consider relevant factors such as your sales history, service status, eBay account history, risks associated with certain item categories, transaction value, and number and monetary amounts of eMBG cases. We will re-enable the affected payment method(s) for your listings once the risk no longer exists.

3. Execution of Payment Transactions

When you, as a payee or payer, use Managed Payments, the payment transactions will be executed in accordance with the payment schemes rules and procedures, or as otherwise agreed.

Required Information

You must ensure we are provided with the data required for us to execute the payment transaction. If we do not have sufficient data to execute such transaction, we reserve the right to ask the buyer’s payment service provider for the required information.

We require the following information for the execution of a payment transaction:

  • Your name,
  • Your eBay username,
  • The buyer’s name (where applicable),
  • The buyer’s eBay username, and any other data about the buyer which the buyer’s payment service provider or we may require (where applicable),
  • The currency of the payment transaction (if possible, in abbreviated form),
  • The amount of the payment transaction, and
  • The beneficiary’s payment details.

We may also require specific information, such as a one-time authorization code sent to your verified phone number or email address, to authenticate a payment transaction (or to allow you to access certain information related to Managed Payments on eBay).

To the extent reasonably possible, we will automatically utilize the information stored in our systems. Where the required information provided by you or your payer is not fully available or is inaccurate, we will not bear any liability for any damage, delay, or other consequence from the non-execution or defective execution of the relevant payment transaction.

Receipt of Payment Orders

A payment order will be deemed to have been received by us if:

  • Carried out by means of a payment card, then in accordance with the card schemes rules; or
  • Received by our available electronic communication channels, then on the business day when it is actually received by us.

If the payment order is not received on a business day, it will be deemed to be received on the next business day. “Business days” in this Part VI of these Payments Terms of Use shall mean the days on which banks in London are open for regular business.

You may not revoke a payment order after we have received it. However, if we have agreed that a payment order will be executed on a certain future date, the business day prior to this future date will be the latest you can revoke the payment order.

Refusal of Payment Orders

We reserve the right to refuse the execution of a payment order when:

  • The payment order information contains factual errors and/or is incomplete;
  • You have not satisfied your obligations under these Payments Terms of Use or any other agreement between you and us;
  • There are doubts about the validity of the instruction, or the identity or authority of the person giving the payment order; or
  • The payment order, if executed, would lead to a breach of the applicable rules, laws, or regulations.

We may charge a reasonable fee for such a refusal.

You acknowledge that when executing a payment transaction, we may have to disclose information mentioned above and your legal address to the other party's payment service provider and, where relevant, also to intermediaries involved in the execution of the payment transaction. You expressly accept and instruct us to disclose such data.

Where you are the payer, the execution of the transaction may depend on us having received the respective amount from you prior to the execution, or there being sufficient funds in your E-Money Account to fund the transaction.

4. Redemption of E-Money

If we are your Payout Entity and provide you with an E-Money Account, we will, on your instruction, redeem the electronic money held in your E-money Account and pay the proceeds of redemption (the monetary value of the electronic money you have redeemed) to your Linked Financial Account.

Payments to your Linked Financial Account will generally be initiated either automatically according to the schedule you have pre-selected (if scheduled payments are available to you) or “on demand” based on an individual redemption instruction we receive from you. However, if your E-money Account is not configured to include a regularly scheduled redemption, we may periodically redeem the electronic money held in your E-money Account and send the redemption proceeds to your Linked Financial Account.

If scheduled payments are available to you and you opt to redeem electronic money in your E-Money Account according to a pre-selected schedule, your redemption proceeds, other than those being held in accordance with these Payments Terms of Use will be paid out to your Linked Financial Account according to the payout schedule agreed with you. For example, if you select monthly payouts, a single settlement will be initiated automatically once a month for all transactions that have settled to your E-Money Account on or before that day. If you request a payout on demand, a single settlement will be initiated for all transactions that have settled to your E-Money Account on or before that day. You may be able to choose to redeem only a portion of your available balance in your E-Money Account, leaving the rest in your E-money Account.

Transaction proceeds will generally settle to your Linked Financial Account within two business days of initiating disbursement to you, although actual settlement times may vary for individual transactions depending on circumstances such as your bank’s processing times. We may diverge from the redemption and payout process as needed for compliance or risk reasons.

We may also require specific information, such as a one-time authorization code sent to your verified phone number or email address, to authenticate a payout of redemption proceeds.

If we are unable to settle your redemption proceeds, then, depending on the reason why we are unable to settle your redemption proceeds, we may refund the buyer (e.g., in the event that we cannot process your information due to technical reasons etc.) or otherwise process these funds in accordance with applicable law.

We will provide you with monthly statements of your transactions free of charge, which can be accessed in the Seller Hub.

The balance on your E-money Account is not a deposit. You will not receive interest or any other earnings on the money held in your E-money Account.

The Financial Services Compensation Scheme is not applicable for this E-money Account. No other compensation schemes exist to cover losses claimed in connection with your E-money Account. The Electronic Money Regulations 2011 imposes requirements on us about how we hold these funds. We will ensure that once we have received your funds they are deposited in a safeguarded account, specifically for the purpose of redeeming transactions made from your E-money Account. In the event that we become insolvent, funds that have arrived with and been received and credited by us into your E-money Account are protected against the claims made by creditors.

5. Liability for Unauthorized Payment Transactions

You will be fully liable for all losses relating to an unauthorized payment transaction if you acted fraudulently with respect to such a payment transaction, or if you failed to fulfill one or more of the obligations under this agreement (such as keeping your credentials safe or notifying us without undue delay if you have lost your security credentials or think they may have been stolen) with intent or gross negligence.

We ask you to keep your security credentials safe. This means you should not share your security credentials with anyone, and you should disguise or protect your security credentials if you write them down or store them. If you think someone has used or is able to access your E-money Account, you must tell us as soon as you can.

6. Our Liability

We will refund you in full and are liable for losses directly and reasonably foreseeably incurred by an incorrectly or non-executed payment transaction, provided that you have informed us of such transaction without undue delay after becoming aware of the defect and in no event later than: (i) thirteen (13) months after the transaction was executed if you are a consumer, micro-enterprise or charity; or (ii) sixty (60) days after the transaction was executed if you are using the Payment Services as a business which is not a consumer, micro-enterprise or charity, in each case unless we failed to make information about the transaction available to you.

However, we won’t refund you if:

  • We reasonably think you acted fraudulently (and we may involve the police);
  • You are not a consumer, micro-enterprise or charity, and you didn’t take steps to keep your E-Money Account secure; or
  • You are a consumer, micro-enterprise or charity, and you deliberately or with gross negligence didn’t keep your E-money Account secure.

To the fullest extent permitted by applicable law, we and our Affiliates (and our and their respective employees, directors, agents and representatives) will not be liable for any direct lost profits, any indirect lost profits, or any special, incidental or consequential damages (including without limitation damages for loss of data or loss of business) arising out of or in connection with these Payments Terms of Use or Managed Payments (including the inability to use Managed Payments). In addition, to the fullest extent permitted by applicable law, in no event will aggregate liability of us or our Affiliates (and our and their respective employees, directors, agents and representatives) arising out of or in connection with these Payments Terms of Use, the transactions contemplated hereby, or Managed Payments exceed the actual amount of direct damages (excluding direct loss of profits), whether in contract, tort (including negligence, product liability or other theory), warranty, or otherwise.

Without limiting the foregoing, in no event will we or any of our Affiliates be liable to you for any failure or delay by us (or our employees, agents, or representatives) in performing our obligations under these Payments Terms of Use, where such failure or delay is caused by abnormal and unforeseeable circumstances beyond our control, the consequences of which would have been unavoidable despite all reasonable efforts to the contrary, or where we are bound by other legal obligations covered by applicable law.

7. Shipping Labels

If buyers purchase a return shipping label at their own expense on the eBay website, eBay may automatically deduct the label costs from the refund amount a buyer receives from you. If this occurs, you agree (as a debtor to the buyer for the refund) to be delegated as a debtor to the shipping carrier for the label costs, and authorize us to use the relevant part of the refund amount to pay the shipping carrier on your behalf. You will not bear any additional shipping costs in this event.

8. Corrective Measures

If we become aware of suspected or actual fraud or other security threats affecting your eBay account, we will notify you by email and provide you with instructions on how to protect such account.

9. Amendment

For customers that are consumers, micro-enterprises or charities, Part I, Section 9 (“Amendment”) of the Payments Terms of Use applies.

For customers that are not consumers, micro-enterprises or charities, we will notify you of any amendments to these Payments Terms of Use by writing (for example, by posting a revised version of these Payments Terms of Use on our website, including the Seller Hub or the eBay Message Centre). Before the anticipated effective date of such change, we will notify you at least fourteen (14) days prior. Your continued use of Managed Payments and the Payment Services beyond the effective date of the change will constitute your acceptance of the changes.

We will generally change these Payments Terms of Use for the following sorts of reasons:

  • if we think it will make them easier to understand or more helpful to you;
  • to reflect the way our business is run, for example if the change is needed because of a change in the way any financial system or technology is provided;
  • to reflect legal or regulatory requirements that apply to us;
  • to reflect changes in the cost of running our business; or
  • because we are changing or introducing new services or products that affect our existing services or products covered by these terms and conditions.

If you do not agree to proposed changes, you may terminate these Payments Terms of Use, pursuant to Part VI, Section 10 (“Term, Termination”) below, without any extra cost at any time before the effective date. We always publish the amended Payments Terms of Use on the eBay website.

10. Termination

For customers that are consumers, micro-enterprises or charities, Part I, Section 10 (“Term, Termination”) of the Payments Terms of Use applies.

For customers that are not consumers, micro-enterprises or charities, Part VI, Section 9 (“Amendment”) of the Payments Terms of Use apply, except that we may terminate these Payments Terms of Use by giving written notice fourteen (14) days prior via email to your registered email address.

11. General Provisions

Individuals

If you are an individual acting in your own capacity and not on behalf of a business, you may not use the Payment Services to receive or transfer funds on behalf of another natural person or a legal entity.

Complaints

Any complaints about eCUK or the services it provides should first be addressed to eCUK. You agree that all responses from eCUK relating to such complaints may be sent to you by email. We will consider any complaint sent by you to us. For further information, please refer to our Complaints Procedure.

If you are a consumer, micro-enterprise or charity that is resident in the United Kingdom, you may also escalate your complaint to the Financial Ombudsman Service, which is the competent authority to receive out-of-court complaints by customers of payment service providers authorised in the UK, if you are not satisfied with eCUK’s answer to your complaint. For further information, please refer to the Financial Ombudsman website and the Financial Ombudsman Services Standard Explanatory Leaflet.

If you are suspicious about a financial service provided by us, or you want to report a scam, you can make a complaint to the Financial Conduct Authority (www.fca.org.uk).

Communication

We will communicate with you in the language(s) in which we provided these Payments Terms of Use to you. You agree that we may give you notice or other information by posting it in your eBay Account, emailing it to your registered email address, mailing it to your registered physical address, calling your phone number, or sending you mobile messages.

Legal notices to eCUK (with the exception of a termination notice pursuant to Part I, Section 10) shall be served by mail to the following address: eBay Commerce UK Ltd, Hotham House, 1 Heron Square, Richmond upon Thames, Surrey TW9 1EJ, United Kingdom.

You may request a copy of any legally required disclosures (including these Payments Terms of Use) from us; we will then provide it to you in a format which allows you to store and reproduce the information (for example, by email) or, upon your request, on paper.

Governing Law and Jurisdiction

These Payments Terms of Use shall be governed by and construed in accordance with the laws of England and Wales. If you are acting as a consumer (rather than as a business) and if mandatory statutory consumer protection regulations in your country of residence contain provisions that are more beneficial for you, such provisions shall apply irrespective of the choice of English law.

As a consumer, you may bring any judicial proceedings relating to the General Payments Terms and these Additional Payments Terms for Payment Services provided by ECUK before the competent court of either your place of residence or ECUK's place of business in the United Kingdom. If ECUK wishes to enforce any of its rights against you as a consumer, we may do so only in the courts of the jurisdiction in which you are a resident. If you are acting as a business seller, you agree to submit to the exclusive jurisdiction of the English courts.

Posting Date: May 4, 2026

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