Buyers can shop with confidence when they clearly understand an item’s condition.
Optimise your listings to ensure they appear in the correct search results.
Manage buyer expectations about an item's condition and reduce the likelihood of returns.
From 4 February 2025, you can use our updated options to best describe your pre-loved clothing.
Include any item flaws in the description. Use the list of examples below for guidance:
Condition |
Flaws |
|---|---|
| Pre-Owned Excellent | None |
| Pre-Owned Good | Minor |
| Pre-Owned Fair | Moderate |
| Pre-Owned Excellent |
Pre-Owned Good |
Pre-Owned Fair |
|
|---|---|---|---|
| Broken or missing fasteners The item's fasteners such as buttons or zippers require replacement or repair. |
None | Minor | Moderate |
| Discolouration The vibrancy of the item’s original color has changed. |
None | Minor | Moderate |
| Visible wear The item’s fabric is pulling, pilling, thinning, or losing shape. |
None | Minor | Moderate |
| Holes or tears The item has material holes, tears, or rips. |
None | Minor | Moderate |
| Stains The item has permanent staining. |
None | Minor | Moderate |
| Loose stitching The item has irregular stitching, weak or split seams, dangling threads, or hanging hems. |
None | Minor | Moderate |
Our new condition options will be available for pre-loved clothing in the following categories:
Women’s Clothing
Men’s Clothing
Kids’ Clothing
Unisex Kids’ Clothing
Baby & Toddler
Women’s Vintage Clothing
Men’s Vintage Clothing
Children’s Vintage Clothing
Specialty Clothing
Fancy Dress & Period Costume
Wedding & Formal Occasion
World & Traditional Clothing
Selecting the correct item condition is your responsibility and crucial for your listings’ success. If the item condition is inaccurate, your listings might not appear in relevant search results, and you could experience increased returns or negative feedback from buyers, which can impact your seller standards.
In this case, please work with your buyer to resolve the issue and avoid a 'case closed without seller resolution'.
If a buyer requests a return because the item condition wasn’t as expected, we will be offering some temporary protections for ‘item not as described’ return requests.
For sellers whose ‘item not as described’ rates in our service metrics policy are more impacted by the change, we will offer temporary protections to apparel sellers in ‘Very High’. Please continue to handle any returns resolve any open claims to avoid a 'case closed without seller resolution'.
We will also provide free return labels for eligible 'Item not as described' return requests until March 31, 2025. Eligibility is dependent on the ‘item not as described’ return having one of the new ‘pre-owned’ conditions.