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Knowing your buyer

We want all your sales to be safe and successful. Here are some useful links to help your sale go smoothly.

  • Know how to obtain a buyer’s user ID, or contact information.

  • Learn about limitations you can place on buyers.

  • Review the Feedback of high bidders and buyers. The chart below explains the icons that a bidder may have next to their user ID.

Icon Meaning

PowerSellers are eBay top sellers who have sustained a consistent high volume of monthly sales and who have a high level of Feedback (98% positive or better).

The eBay Premium Service badge represents eBay top-rated sellers who offer high levels of customer service.

The person has been a registered eBay member for 30 days or less.

The person has changed their user ID within the last 30 days.

Request a buyer’s user ID

  • For privacy reasons, you can only use this feature if you've completed a previous transaction with the member whose user ID you're requesting.

  • If you only know only a buyer's email address and need to find their user ID, use the Find a Member feature. This feature is useful if you receive emails from buyers who have not specified their user ID and you cannot locate their listing.

  • If we can't find a previous transaction that you have in common with the buyer, consider emailing the buyer to request his or her user ID.

Request a buyer’s contact information

If you’'ve emailed your buyer and they haven’'t responded, they may have a legitimate reason for the delay.If the issue is important, you can request your buyer's contact information, but only when you've had a successful transaction with them.

  • If your item was a normal listing that ended without a reserve price, or a Reserve Price auction where the reserve is met and you are unable to contact your winning buyer, your listing may fall under eBay's Unpaid item process. This process will tell you how to request a fee credit from eBay if your buyer does not pay.

  • If you have requested your buyer's contact information and it's not valid, please review our contact information policies.

Limits on buyers

For each of your listings, you can limit or block who can bid on or purchase your items. You can create your own list of eBay members who aren't allowed to bid on or buy your items. Before blocking a buyer, we recommend that you send an email explaining why you won't accept bids or Buy it now purchases from them in the future. Learn about managing bidders and buyers.

You can also set up buyer requirements for your listings by going to the Seller Preferences section in My eBay. These requirements are based on characteristics, such as the ability to exclude buyers who are registered in countries you don’t dispatch to, rather than specific user IDs.

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