Becoming an informed buyer

We can help you get a great deal, whether it's negotiating a Best Offer, or taking advantage of a Second Chance Offer. We can also help make your experience more uniquely yours, from finding items from around the world, to purchasing items to benefit your favourite charity..

Solve a problem

I need to respond to a Second Chance Offer.

From My eBay, go to 'Buy', and select 'Didn't Win'. On the item listing page, click the 'Second Chance Offer' link.

Help topics

Basics

Making a Best Offer
When you see the Make an Offer icon on a listing underneath the Buy it Now button, the seller wants you to make your best offer.

Receiving a Second Chance Offer
Even if you didn’t win an item, you could receive a Second Chance Offer.

Buying globally
Every day, sellers from around the globe offer items for sale. Our tips help you shop the world.

Buying to benefit charities
If you buy an item marked with the charity icon , part or all of your purchase will support a registered charity.

Buying on other eBay sites
Check out the rest of our family, including eBay Motors and eBay Shops.

Contact us

Have a question? We can help.

Ask eBay members

Get help from other eBay members. Visit the Answer Centre to post a question.

Rules & policies

Rules for buying on eBay

Knowing the rules

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