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No matter what you are looking for –large or small, new or refurbished – you can find it on eBay.
Our eBay Money Back Guarantee applies to all listings with the eBay Money Back Guarantee logo that were paid through eBay checkout. It kicks in automatically and protects you for the full purchase price and the original shipping for all qualifying purchases*. Follow these steps to receive your refund.
If an item hasn't arrived or isn't as described, go to My eBay, select the item in your purchase history, and reach out to your seller within 30 days from the actual delivery date or the estimated delivery date.
If you've talked to your seller and the issue still isn't resolved after 3 business days, contact us.
We will contact you within 48 hours and will investigate your buyer protection case. If the item didn't arrive, didn't match the description or you didn't get your refund after returning the item, you will receive your money back.
It's easy to do on eBay.
Whatever you're looking for,millions of items on eBay are returnable. Before you buy an item, check the seller's return policy, then follow these easy steps to make a return.
Select the item you want to return in your purchase history on My eBay.
If the seller asks, send the item backas soon as possible using their preferred return method.
If the seller does not refund your money, ask eBay to step in and help.
Do you have questions? Need to resolve an issue?We are here to help!
Customer service is available every day of the week.