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No matter what you are looking for –
large or small,
new or refurbished – you can find
it on eBay.

eBay Money Back Guarantee

Get the item you ordered or your money back-it's that simple.

Our eBay Money Back Guarantee applies to all listings with the eBay Money Back Guarantee logo that were paid through eBay checkout. It kicks in automatically and protects you for the full purchase price and the original shipping for all qualifying purchases*. Follow these steps to receive your refund.

Contact Your Seller

If an item hasn't arrived or isn't as described, go to My eBay, select the item in your purchase history, and reach out to your seller within 30 days from the actual delivery date or the estimated delivery date.

Not resolved? Let us know.

If you've talked to your seller and the issue still isn't resolved after 3 business days, contact us.

We'll get your money back. Fast.

We will contact you within 48 hours and will investigate your buyer protection case. If the item didn't arrive, didn't match the description or you didn't get your refund after returning the item, you will receive your money back.

*Certain requirements and timelines must be met to receive coverage under eBay Money Back Guarantee. Certain transactions and categories, such as vehicles, real estate, business sales and domains, digital content, services, intangible goods, industrial equipment or coupons, are not covered. For more details, read our eBay Money Back Guarantee.

Need to return
an item?

It's easy to do on eBay.

Whatever you're looking for,
millions of items on eBay are returnable.
Before you buy an item, check the seller's return policy,
then follow these easy steps to make a return.

eBay Money Back Guarantee - Shoes

Start your return

Select the item you want to return in your purchase history on My eBay.


Ship the Item Back

If the seller asks, send the item back
as soon as possible using their preferred return method.


Receive your refund

If the seller does not refund your money, ask eBay to step in and help.

eBay Customer Service

Do you have questions? Need to resolve an issue?
We are here to help!

Customer service is available every day of the week.