Our team of expert authenticators thoroughly inspect your item before sending it to the buyer.
Our team of expert authenticators thoroughly inspect your item before sending it to the buyer.
Your sneakers are sent directly from the authenticator via fast and free tracked delivery. All sneakers over £450 will have signature-required delivery.
eBay covers all costs of the authentication process.
Authenticators verify the box, sizing labels, soles, stitching, logos, heel tabs, laces and more.
The authenticators also verify your sneakers against the seller's listing description, so you'll get exactly what you ordered.
Once a pair is verified as authentic, the left sneaker receives a unique NFC-enabled tag that provides detailed information about the pair's authenticity. The tag also makes it easy to re-list the sneaker in the future.
eBay’s Authenticity Guarantee is a service designed to help buyers shop with confidence. Our authentication team physically inspect all eligible items before they are posted to buyers.
It's easy! Browse and shop eBay's listings with the “Authenticity Guarantee” badge. When you buy an eligible item, the seller posts the item directly to a team of qualified, professional authenticators. The authenticators will thoroughly inspect and verify your item's authenticity and will confirm the item and accessories are consistent with the listing title, description, and images before it is posted to you via fast and free tracked delivery. To see if a listing is eligible for Authenticity Guarantee keep an eye out the blue tick in the search results, as well as in the top right of the item page.
Until further notice there is no additional fee for the Authenticity Guarantee. As part of the Authenticity Guarantee service, eBay covers the cost of authentication, as well as fast, tracked delivery from the authentication facility to the buyer.
Authenticity Guarantee is available for:
Authenticity Guarantee is available for sneakers in new and used condition, listed in the Men’s or Women’s Trainers, Unisex Kids’ Shoes, Girls Shoes, Boys’ Shoes or Baby Shoes categories and sold via Fixed or Auction Listings.
See terms and conditions for further details on eligibility criteria. Items which are eligible for Authenticity Guarantee may change, for example, we may add new brands, models and price points. You can identify eligible items by looking for the blue Authenticity Guarantee tick in the search results, as well as in the top right of the item page.
Items specified as customised will not be authenticated. “Customised” is defined as shoes that have been modified from their original state. Examples of this include shoes with personalised elements, custom artwork, or any modifications that did not come with the original sneaker.
Only items purchased on eBay.co.uk are eligible for Authenticity Guarantee. Items that post to a buyer address outside the UK are not eligible for the service at this time.
To improve user experience, we’re expanding Authenticity Guarantee to include select in-demand models and brands for price points under £100. eBay may change which sneakers are included from time to time depending on demand. Always check the item you want to purchase to see if it has an Authenticity Guarantee blue tick next to the listing at check out.
As some of the eligibility criteria may change from time to time it is best to check at the point of purchase if the listing contains the Authenticity Guarantee blue tick.
Yes, used sneakers are now eligible for Authenticity Guarantee as long as all other eligibility criteria are met.
Upon receiving the sneakers, our authentication team first verifies that the contents are consistent with listing details. Then a multi-point, physical inspection is performed for authenticity. This process includes thorough physical inspection of the shoe’s structure, materials, tags, and logos. The packaging and accessories are also reviewed for authenticity. Finally, an eBay Authenticity Guarantee NFC-enabled tag is attached to the shoes and programmed with the unique details of each product.
An eBay Authenticity Guarantee tag will be attached to each pair of sneakers once they have been verified by our authentication team. The Authenticity Guarantee tag is fastened to the sneaker and activated with a digital stamp of authenticity and customised with the sneakers’ details. By holding your NFC-enabled device (iPhone 7 and above and most Android phones 2015 and newer) near the tag, you will receive a prompt and be able to view the authenticity report of your sneakers.
Our authentication team provides the service. The team are professionally trained authenticators who thoroughly inspect and verify sneakers at a state of the art facility to ensure a high standard of service to eBay users.
After you purchase your eligible item, it is sent to our expert authenticators, who will inspect your item within two business days of receipt. Once authenticity is verified, the item will be dispatched to you with fast and free, tracked delivery, covered by eBay.
Once your item has been inspected, you will receive an order update email with the next steps. Throughout the Authenticity Guarantee process you can check the View Order Details section for status updates.
Signature confirmation is required only for orders that are valued at £450 or more.
Yes, if the seller has included original packaging in their listing, all components will be sent to you.
If the item's authenticity cannot be verified or the item is not consistent with its listing, the buyer will be notified and will be issued a full refund to their original payment method.
You can request to cancel your order through the “Purchase History” page within an hour of purchase if the seller has not yet posted the item. Unfortunately address changes cannot be accommodated at this time so please double check to make sure you've entered the correct address. Learn more about cancelling your order here.
Your shoes will first be posted to the sneaker authentication facility. Once they are authenticated, your shoes will be forwarded on to the address entered in checkout.
Tracking information will be uploaded on the “Purchase History” page where you'll be able to track the status of your order and see exactly where it is in the authentication process.
Buyers can return an item if the seller accepts returns, as stated in the listing, and the return takes place within the seller’s return window. In the unlikely event that the buyer receives an item that is not consistent with the listing, the item will be eligible for a return. In order for a refund to be processed, all returns must be sent to our authentication team for verification (to check that the item is still in the same condition and has all relevant accessories, or that the item is not consistent with the listing) and re-authentication before the item is returned to the seller.
If returns are offered on the listing of the item you purchased or the item isn’t as described, the item will first be sent to our authentication team. Within two business days of receiving the item, the authenticator will verify the authenticity and condition of the returned item to confirm that it matches the item originally sent to you, including any original packaging or accessories (for clarity this includes the item’s box where applicable). In addition, the eBay Authenticity Guarantee tag must be attached to the item and untampered to be eligible for a return. Once verified by the authenticator, it will be posted to the seller and a refund will be processed. The seller’s return policy determines whether you or the seller pays for postage costs back to the authenticator.
Authenticity Guarantee purchases are covered by eBay Money Back Guarantee when all other eligibility requirements are met. Learn more about eBay Money Back Guarantee policy.
If the authenticator determines the returned item is not the same item, is missing any accessories (including the item's box where applicable) or is not in the same condition, the item will be sent back to the buyer and the return will be closed.
No, eBay's Authenticity Guarantee is a service designed to protect buyers and sellers.
The Authenticity Guarantee service for Sneakers ("Authenticity Guarantee” or “Authenticity Guarantee for Sneakers") makes professional inspection and authentication services (the “Services”) mandatory for certain items sold on eBay.co.uk. These Authenticity Guarantee Terms and Conditions ("Terms") apply to the Authenticity Guarantee service for Sneakers and Eligible Items detailed below and sold and purchased on eBay.co.uk, and set out the terms on which eBay offers you access to and use of the Authenticity Guarantee service for Sneakers.
The eBay.co.uk User Agreement, eBay's User Privacy Notice, and all policies posted on our sites (collectively, and as the same may be amended from time to time, "eBay's Policies") apply in addition to these Terms.
eBay Money Back Guarantee covers items returned within the seller’s return window and items that satisfy the eligibility requirements and are not received, are not as described or that arrive damaged. Learn more about eBay Money Back Guarantee.
eBay has the right to amend, suspend temporarily, and/or discontinue permanently, the Authenticity Guarantee.
Upon the purchase of an Eligible Item (description in Section 7(a) below) on eBay.co.uk, the buyer automatically instructs eBay to initiate the Services. The item is then posted by the seller directly to our authentication team to carefully inspect the item for authenticity and accuracy against the item listing. Upon confirmation of the item’s authenticity, it is properly packaged and securely posted to the buyer. If the item's authenticity cannot be verified or the item is significantly not as described, a refund is issued to the buyer.
The Services are provided by our authentication team ("the Authenticators") for Eligible Items purchased and delivered within the United Kingdom. The Authenticators will inspect the item within two (2) business days of receipt at their facilities. This check will include inspection of the shoe for authenticity and accuracy against the item listing. Accessories such as laces will not be authenticated if they are noted in the listing as replacements. In such cases, the condition of accessories will instead be verified against the listing.
By purchasing an Eligible Item, you agree and acknowledge that you instruct eBay to direct the seller to send the Eligible Item to the Authenticators to perform the Services. By listing an Eligible Item for sale you agree and acknowledge that eBay will require you to send the Eligible Item to the Authenticators to Perform the Services in accordance with the buyer’s instructions. More information about the Authenticators and Services may be found here.
Only selected listings on eBay.co.uk are eligible for the Service. eBay may amend the eligibility requirements for Eligible Items from time to time in its sole discretion with or without notice, including, but not limited to category, and/or brands/models and/or value of items and/or transactions. In particular, eBay may change the models, brands and price points of sneakers included in the Authenticity Guarantee. Check listings for the “Authenticity Guarantee” blue tick badge to see if Eligible Items from a particular seller are included at this time.
Eligible Items in the Men’s Trainers and Women’s Trainers, Unisex Kids’ Shoes, Girls Shoes, Boys’ Shoes or Baby Shoes categories sold on eBay.co.uk via Fixed and Auction Listings must satisfy the following conditions:
The following items are not eligible for Authenticity Guarantee:
By listing an Eligible Item for sale on the eBay platform, you agree and acknowledge that eBay will require you to post the Eligible Item to the Authenticators to perform the Services in accordance with the buyer’s instructions and you authorise its inspection by the Authenticators subsequent to its purchase.
Upon purchase, you are required to post the Eligible Item, with appropriate insurance coverage, to a facility located within the United Kingdom, as directed by eBay. Items must be sent to the facility individually unless part of a multi-item order. The cost of postage to the Authenticators is not covered by eBay. Please note, items cannot be delivered in person to the authentication facility.
You acknowledge and agree that if the Authenticators cannot verify an item’s authenticity, a refund will be issued to the buyer and you shall cooperate with removing the item from marketplace circulation.
Listing an Eligible Item does not guarantee that the item will sell with Authenticity Guarantee. Certain eligibility criteria are fulfilled by the buyer at checkout, for example, the buyer delivery address and payment method. Further, eBay may amend eligibility requirements in its sole discretion from time to time, in particular (but not limited to), the brands, models, and price points of sneakers which are under £100.
By purchasing an Eligible Item on the eBay platform, you instruct eBay to direct the seller to send the Eligible Item to the Authenticators to perform the Services. You acknowledge and agree to inspection of the Eligible Item by the Authenticators prior to your receipt of the Eligible Item. In addition, if a return is requested, you acknowledge and agree to post the Eligible Item with appropriate insurance coverage to the Authenticators and to inspection of the Eligible Item before the return is processed or a refund is issued. More information on returns under the Authenticity Guarantee can be found here.
If buyer or seller circumvent or do not comply with Sections 8a or 8b of these Terms, or if buyer or seller violate or are found to be non-compliant with the Terms, eBay reserves the right to take immediate action such as, but not limited to, account restriction or suspension.
eBay's collection and processing of personal information in connection with the Authenticity Guarantee service is governed by the User Privacy Notice that applies to your use of the eBay.co.uk website or, as applicable, another eBay international site. For items purchased that qualify for the Authenticity Guarantee service, eBay will share your order information, including but not limited to your name, address, email address, and telephone number, with the Authentication Partner in order for it to provide the Services. By selling or purchasing an Eligible Item, you direct eBay to provide this order information to its affiliates, service providers, and other third parties (such as postage carriers and revenue authorities) as necessary to perform the Services.
Items that are lost or damaged during the Authenticity Guarantee process are protected by eBay's Money Back Guarantee, subject to the eBay Money Back Guarantee guidelines. eBay assumes the delivery risk from the Authentication Partner to the buyer and any items lost or damaged at the Authentication Partner facility. Items that are undeliverable or otherwise unclaimed after thirty (30) days will be considered abandoned and eBay reserves the right to donate or otherwise dispose of the item in our sole and absolute discretion.