Correct. Once you leave feedback for another member you may not edit the comment, change the rating or remove the rating and comment.
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Correct. Prior to trading with another member it's always a good idea to check their feedback score, the comments others have left, the type of feedback they leave.
You can also clarify any questions with the member and check their member profile to review the types of items they have previously bought or sold.
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Correct. Before leaving feedback, make sure that you have given your buyer enough opportunity to pay, or your seller enough opportunity to validate payment and dispatch your item. Contact your trading partner to work out any issues before leaving feedback. Email a member using the "Ask Seller a Question" link, or request contact information using the "Contact Seller About This Item" link.
However, if you have been in communication and the transaction has not worked out, please leave appropriate feedback. Remember that feedback is a reciprocal member to member system and both members in a transaction may leave a rating and a comment.
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Correct. eBay research shows that sellers who leave feedback upon receipt of payment receive a higher percentage of feedback in return, but either approach is acceptable.
One reason that sellers leave feedback upon receipt of payment is that they believe that the buyer has upheld their part of the transaction. After selling an item, a seller may wait until a buyer has left feedback for them as an indication that they are satisfied with their purchase and nothing further is required of them.
If the approach to feedback your buyer or seller takes matters to you, review the comments left for others on their Member Profile page to see when they leave feedback.
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Correct. Though the eBay feedback system is a member-to-member system, eBay will remove feedback comments if any of the following are true:
eBay is provided with a valid court order requesting removal
The feedback comment contains profane, vulgar, obscene, or racist language
The feedback comment contains personal identifying information about a member.
The feedback references an eBay, PayPal or law enforcement investigation.
The feedback comment contains links or scripts.
Negative feedback was intended for another member. This may only happen after the member responsible has already placed the same feedback for the correct member.
Feedback was left by a person ineligible to participate in eBay transactions at the time of the transaction or the time the feedback was left.
Feedback was left by a member who provided eBay with false contact information
Feedback was left by a member who bid on or purchased an item solely to have the opportunity to leave negative feedback for the seller, with no intention of completing the transaction.
Members indefinitely suspended within 90 days of registration will have all feedback they left removed (both rating and comments).
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Correct. Each member may only increase another member's feedback rating by one point, regardless of how many transactions they have with that member.
Counting all the transactions would undermine the credibility of the system since it would be easy for people to increase their feedback score by "trading" with the same person without actually exchanging money or products.
Repeat positive feedback from many different buyers is generally a very good indication that the seller meets his customer's needs, so buyers should always look at the Member Profile page so that they can view all the feedback received, not just the score.
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Correct. eBay provides members the ability to leave a feedback comment and rating for each transaction regardless of which member leaves the feedback comment and rating first. In addition, members may reply to comments left for them and leave a follow-up comment for a comment they have already left.
The reply and follow-up provide members the ability to tell their side of the story or provide clarifying information.
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Incorrect. That's not the right answer. Click Next to find out why.
Incorrect. That's not the right answer. Click Next to find out why.
Incorrect. That's not the right answer. Click Next to find out why.
Incorrect. That's not the right answer. Click Next to find out why.
Incorrect. That's not the right answer. Click Next to find out why.
Incorrect. That's not the right answer. Click Next to find out why.
Incorrect. That's not the right answer. Click Next to find out why.
Here's how you can avoid this mistake in future.
Once you leave feedback for another member you may not edit the comment, change the rating or remove the rating and comment.
Since feedback is a permanent part of a member's reputation we encourage members to use good judgment whenever leaving feedback.
Here's how you can avoid this mistake in future.
Before you trade with another member, it's always a good idea to check their feedback score, the comments others have left for them and the type of feedback they leave. You can also clarify any questions with the member and check their member profile to review the types of items they have previously bought or sold.
Taking these steps prior to bidding, buying or accepting bids can help eliminate most misunderstandings that may arise during a transaction.
Here's how you can avoid this mistake in future.
Most issues that result in a negative feedback occur because of a breakdown in communication. Sometimes it's due to spam blockers, sometimes it's because a person went on vacation and they don't have access to email. Other times it's because someone is very busy and it's taking longer for them to reply (sellers during the holiday selling season). Contact your trading partner to work out any issues before leaving feedback. Email a member using the "Ask Seller a Question" link, or request contact information using the "Contact Seller About This Item" link.
However, if you have been in communication and the transaction has not worked out, please leave appropriate feedback. Remember that feedback is a reciprocal member-to-member system and both members in a transaction may leave a rating and a comment.
Here's how you can avoid this mistake in future.
Buyers often believe the seller should leave feedback as soon as the buyer has paid, and many sellers share this view. Other sellers believe that payment is only one part of the overall transaction and they don't want to leave feedback until they are sure that their buyer is satisfied. They typically wait until the buyer shows this satisfaction by leaving a positive feedback. Other sellers use automated tools to leave feedback and program it to wait until feedback has been left.
Whichever approach you take is acceptable, although sellers that leave feedback upon receipt of payment receive a higher percentage of feedback. If the approach to feedback your buyer or seller takes matters to you, review the comments left for others on their Member Profile page to see when they leave feedback.
Here's how you can avoid this mistake in future.
Though the eBay feedback system is a member-to-member system and the comments are solely the opinion of the person leaving the feedback, there are circumstances, where no judgment is required on our behalf, when we will remove a rating and comment as follows:
eBay is provided with a valid court order requesting removal.
The feedback comment contains profane, vulgar, obscene, or racist language.
The feedback comment contains personal identifying information about a member.
The feedback references an eBay, PayPal or law enforcement investigation.
The feedback comment contains links or scripts.
Negative feedback was intended for another member. This may only happen after the member responsible has already placed the same feedback for the correct member.
Feedback was left by a person ineligible to participate in eBay transactions at the time of the transaction or the time the feedback was left.
Feedback was left by a member who provided eBay with false contact information
Feedback was left by a member who bid on or purchased an item solely to have the opportunity to leave negative feedback for the seller, with no intention of completing the transaction.
Also, members indefinitely suspended within 90 days of registration will have all feedback they left removed (both rating and comments).
Here's how you can avoid this mistake in future.
Each member may only impact another member's feedback rating by one point, regardless of how many transactions they have had with that individual.
Counting all the transactions would undermine the credibility of the system since it would be easy for people to increase their feedback score by "trading" with the same person without actually exchanging money or products.
Repeat positive feedback from many different buyers is generally a very good indication that the seller meets his customer's needs, so buyers should always look at the Member Profile page so that they can view all the feedback received, not just the score.
Here's how you can avoid this mistake in future.
eBay provides members the ability to leave a feedback comment and rating for each transaction regardless of which member leaves the feedback comment and rating first. In addition, members may reply to comments left for them and leave a follow-up comment for a comment they have already left.
The reply and follow-up provide members the ability to tell their side of the story or provide clarifying information.