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Running your transaction defect report

Note: Currently we may not have complete tracking information for some Royal Mail Tracked / Royal Mail Signed For services. In the meantime, we’ll automatically remove any late deliveries you might incur when using these services, as long as you’ve uploaded the tracking number to My eBay. We’ll continue protecting you until 31 August by removing late deliveries one week before each evaluation. Find out more about how our late delivery rate metric works.


Your transaction defect report gives you in-depth information on defects and how they affect your seller status. By reviewing the report, you gain an insight into issues that impact your performance and access information on how you can improve.

How to run the report

To view your transaction defect report:
  1. Go to your seller standards dashboard and expand the defect section.

  2. Select Get full report to see all of your defects.

The benefits of the report

If you have a lot of seller-initiated transaction cancellations you can take a closer look at your inventory to make sure you're not listing items that are out of stock.

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