Specifying the item's condition Advantages of specifying the item's condition What "new" means Including more details about the item's condition

Is your item new or used? Does it include the original tags, packaging or manuals?

Item condition is one of the top factors buyers consider when deciding whether to purchase an item. When you create your listing, let your buyers know exactly what they'll be receiving by specifying its condition.

Specifying the item's condition

When you create your listing, you'll be given the opportunity to specify the item's condition.

Advantages of specifying the item's condition

Listings that specify the item's condition provide useful information and as a result, are more likely to sell.

When you specify your item's condition, you help buyers to:

	Make an informed purchase decision. Item condition appears at the top of your listing description. Any additional details that you provide appear within the listing description.
	Fnd your item. When buyers search for items, they often use the Refine search column to narrow their search based on the item's condition. Your listing will appear in search results only if you selected the matching condition from the Condition drop-down menu when you created your listing.

What "new" means

An item is considered "New" when it meets the following guidelines:

• It's in the original condition from the manufacturer, distributor or retailer.

• It has not been refurbished or used for any purpose.

• It has no known defects or damages.

Handmade or custom-made items that have never been used for any purpose can also be considered "new."

Note: Item condition is not an indication of the item's age. If you know the age of the item, specify the creation and/or release date of the item (for example, Autumn 2008) in the listing description.

How to include more details about the item's description

As a seller, you can use the listing description area of your listing to help buyers learn more about the condition, age and history of your item. Provide buyers with answers to these questions if applicable:

• Does the item have any flaws or defects?

• Is the item in its original packaging, or has the packaging ever been opened?

• Is the item sent with all manuals, accessories and additional documents?

• Does the item have a valid warranty that can be passed on to the buyer?

• Does the item have an expiration date (for example, in the Health & Beauty category)?

• Does the item have shop tags attached (for example, in the Clothes Shoes & Accessories category)?

• Does the item come with any certificates (for example, in Jewellery & Watches category)?