Changing your eBay Shop vacation settings Making your fixed price listings unavailable Displaying a holiday message in your eBay Shop Sending an out of office reply

Going on holiday? You can use your eBay Shop holiday settings to make sure your buyers don't have a negative shopping experience by buying items and unexpectedly waiting a long time to receive them.

When you turn on your holiday settings, we display a message in your listings letting your buyers know you're on holiday. You can also add a customised message to your shopfront.

Changing your eBay Shop holiday settings

Note: You will continue to be charged the normal fees (such as your eBay Shop subscription fee and listing-related fees) while holiday settings are on

If your holiday settings are on, they will remain in effect until you return to the holiday settings page and turn them off.

Making your fixed price listings unavailable

What it does: This option hides all of your fixed price listings so buyers don't see them in your shop, in search results, in cross-promotions (where other items are promoted in your listing), or on any other eBay pages. Using this option prevents buyers from having a negative shopping experience—in particular, buying items and waiting longer than expected to receive them from you. This feature also lowers your risk of receiving negative Feedback.

Other information about this option:

• Only your fixed price listings will be hidden. All auction-style and other listings will continue to appear to buyers as they normally do

• Buyers who have already purchased items from these listings will still be able to view them, and buyers who have added your listing to their watch list can still purchase them

• All other characteristics of your fixed price listings will proceed as usual, except they will be hidden from the view of buyers. For example, listings may expire if they aren’t scheduled to be automatically renewed or relisted

• Your fixed price listings will remain hidden until you return to the holiday settings and turn this option off

• While your listing pages will become hidden almost immediately, their titles may continue to appear in searches for several minutes and in categories for up to a few hours

Displaying a holiday message in your listings

What it does: This option will place a message above the item descriptions of all of your active listings, including auction-style and regular fixed price listings (if you have not chosen to hide them from buyers).

Note: Due to eBay policy restrictions, you must use the standard holiday message provided. You’ll need to select a date by which you expect to return. You can come back to the holiday settings page to change this date if needed.

Displaying a holiday message in your eBay Shop

What it does: This option lets you place a message in your eBay Shop pages, informing buyers that you will be away on holiday. This message appears below your custom header, if you have chosen to display one, without affecting any text you have saved in that area.

Note: You can use a default holiday message that we provide or create one of your own using text. HTML and script tags are not allowed.

Sending an out of office reply

If you're going on holiday or not planning to check your email for a while, use the out of office reply to let anyone who tries to contact you know that you're not responding to your messages.  When you set up an out of office reply, any email you receive will be replied to with the message you create.

Learn more about sending an out of office reply