Providing eBay with credit or debit card information If your credit or debit card has been declined How to contact eBay for credit or debit card related issues Problems with your PayPal account

Knowing when and how eBay requests credit or debit card information and what to do if your card is declined will help you understand how to solve credit/debit card problems with your eBay account.

On occasion, you may also need to add, update, or remove your credit card information on your eBay seller account.

Providing eBay with credit or debit card information

The following lists the only situations where eBay will ask you for your credit or debit card information or verification.

• When you become a seller, you will need to provide credit or debit card information as part of the eBay seller verification process. This is separate to the PayPal verification process. Visit the PayPal Help Centre for more information about PayPal Verification.

• You can keep a credit or debit card on file for monthly automatic payment of any eBay fees.

• When your registered card expires (we'll send you an email asking you to go to the eBay website and update your card information).

• When you try to list an item, but you have no credit or debit card on file or your card has expired.

• When you place certain bids, for example very high bids.

• When you register a new user ID with a free email address such as Hotmail or Gmail.

• When you add your credit card as your reimbursement payment method.

If your credit or debit card has been declined

If your credit or debit card is declined when making payment or during seller verification, contact your credit or debit card company. You may also want to check that:

• Your card is in good standing and has enough credit is available to cover the charge. (If you are adding a new card on file with eBay, ensure that you have enough credit or funds to cover a verification check of £1.00. Please note that your card will not be charged. The amount will be held by eBay for verification purposes, then released.)

• Your card does not have a block on Internet or phone orders.

• You do not have a daily transaction limit that might affect payment, and your card has not been flagged for additional authorisation. If you are making a payment ,your card will be charged for the full payment amount you enter.

• Your card has been activated if it has been recently issued.

• The billing address you have with your bank is identical to the one that you are entering on eBay. For example, if you recently changed your address, your bank may still have your old billing address registered on the card.

• Your card is not a pre-paid card, which can't be used for seller verification.

Alternatively, you can pay your eBay fees by PayPal, direct debit or cheque. View your account balance to find the total amount due.

How to contact eBay for credit or debit card related issues

If you have specific questions about an eBay charge to your credit or debit card, please write to:

eBay, Inc.
Billing Department
PO Box 1497
Draper, UT 84020
USA
ATTN: Credit Card Resolution

OR

Fax: 801-838-1979

When contacting eBay, please include the following:

• Name

• Address

• Daytime phone number

• Email address

• Transaction date

• A copy of your credit card statement showing the charge

Problems with your PayPal account

You can find most answers to your PayPal questions in PayPal's Help Centre. Find your answer quickly by using the Search option. Should you require additional assistance, you can always contact PayPal Customer Service.