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Selecting buyer requirements

What are buyer requirements?

You can block buyers from bidding on or purchasing your items by specifying buyer requirements. You can block buyers who:

  • Don't have a PayPal account

  • Have unpaid items recorded on their account

  • Have a primary delivery address in countries you don’t post to

  • Have breached eBay policies

  • Have a Feedback score lower than the number you specify

  • Are currently winning or have bought 1-100 of your items in the last 10 days (you can specify the number)

You can also block buyers based on their user ID by creating a blocked list.

Think carefully before blocking buyers. While selecting buyer requirements may reduce your exposure to buyers who could make transactions difficult, it will also reduce the number of potential buyers you'll have for your items.

Specifying buyer requirements for all listings

To select buyer requirements for all your listings:
  1. Go to My eBay > Account > Site Preferences or Seller Hub > Overview > Shortcuts > Site preferences.

  2. In the Selling preferences section, scroll to Buyer requirements, and click Show.

  3. Click Edit.

  4. On the Buyer requirements page, select your requirements.

  5. Click Submit to save your requirements.

Note: You can choose not to allow blocked buyers to contact you. Blocked buyers will still be able to contact you about existing transactions, unless you add them to your blocked list.

To block buyers in countries you don't want to post to:
  1. Go to My eBay > Account > Site Preferences or Seller Hub > Overview > Shortcuts > Site preferences.

  2. In the Selling Preferences section, scroll to Postage & packaging preferences, and click Show.

  3. Next to Exclude postage locations from your listings, click Edit.

  4. Select one or more continents to exclude all countries on those continents. Or select Show all countries, and then select the specific countries you don't want to post to.

  5. All excluded countries you selected will appear on the lower section of the page.

  6. Tick the box next to Apply to all current live listings to apply these exclusions to all your current listings.

  7. Click Apply to save your requirements.

The requirements you select will be applied to your current and future listings and can be disabled at any time.

Exceptions
In some cases, your requirements won't apply to current listings. You'll need to revise the listing individually to enable your requirements if:

  • You created the listing with a template that specified different buyer requirements

  • You revised a listing via Turbo Lister but didn't synchronise the item with your settings in My eBay or Seller Hub first

  • You want to create an exclusion list for countries you don't post to for a single listing

Relisting your item
If you relist your item, the listing will use the buyer requirements you most recently specified.

Specifying buyer requirements for a single listing

To specify buyer requirements for a specific listing:
  1. While you're listing the item, scroll to the Other things you'd like buyers to know section of the listing form.

  2. If the Buyer requirements option isn't displayed, click Add or remove options.

  3. In the pop-up window, under Buyer requirements, tick the box next to Block certain eBay users from buying my items, and click Save.

  4. In the listing form, click Add buyer requirements or Change buyer requirements.

  5. Tick the box next to the requirements you want, and click Save.

Viewing the list of blocked buyers

To see buyers who have been blocked from bidding on or buying your items as a result of your requirements:
  1. Go to My eBay > Account > Site Preferences or Seller Hub > Overview > Shortcuts > Site preferences.

  2. Scroll to the Selling preferences section, and click Show next to Buyer requirements.

  3. Click Buyer requirements activity log.

A table is displayed showing users who have been blocked over the past 60 days as a result of the buyer requirements you've selected. The date the member was blocked and the buyer requirement that caused the block are also shown.

This information helps you understand how your selected buyer requirements are impacting your business. For example, you might choose to block buyers in countries to which you don't post to, but find that a significant number of users from a particular country are interested in your items. You can decide to begin posting to that country and lift that buyer requirement to capitalise on their interest in your items.

Creating an exemption list

If you've already set up buyer blocks, you can allow specific eBay members to bid on or purchase your items regardless of any requirements by adding them to your buyer requirements exemption list. Use one of the following methods to exempt buyers:

To exempt buyers using the buyer requirements exemption list:
  1. Go to the Buyer requirements exemption list page or visit Seller Hub > Overview > Shortcuts > Site preferences.

  2. Enter the user IDs of the eBay members you want to exempt from buyer requirements.

  3. Click Submit.

To exempt buyers using the buyer requirements activity log:
  1. Go to My eBay > Account > Site Preferences or Seller Hub > Overview > Shortcuts > Site preferences.

  2. In the Selling preferences section, scroll to Buyer requirements, and click Show.

  3. Click the Buyer requirements activity log.

  4. Tick the box next to the eBay members you want to exempt.

  5. Click Exempt from buyer requirements at the bottom of the page.

Note: You'll sometimes see an asterisk (*) in place of a user ID in the buyer requirements activity log. This is because we can't disclose certain user IDs in accordance with our Privacy Policy and User Agreement. In this case, you'll be unable to add those members to your buyer requirements exemption list.

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