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Misuse of eBay email forwarding system


We allow members to contact one another through the eBay email forwarding system, with features such as Find contact information and Ask a question. These features encourage open communication between our members. Violations of this policy may result in a range of actions, including:

  • Listing cancellation

  • Forfeit of eBay fees on cancelled listings

  • Limits placed on account privileges

  • Loss of PowerSeller status

  • Account suspension

To report misuse of the Find contact information and Ask a question features, click the report link in the email you received.

Additional Information

Members who have no feedback will be required to provide additional identifying information by providing credit card information before they can use the Find contact information feature. If an action has been taken on your account for misuse of this feature and you believe that the action was taken in error, contact us.

Most email correspondence sent without using eBay's Email Forwarding System is not regulated by eBay. This could include replies or subsequent messages sent as a result of a message delivered through the eBay Messaging System. Members who receive an unwelcome message that wasn't sent through the Find contact information should refer to the Minimising unwanted email page for more information on the options available.

Why does eBay have this policy?

Communication between members is a key part of the eBay buying or selling experience. For that reason, we provide the eBay Messaging System and policies to prevent misuse of this system.


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