Dealing with postage problems

If you have any questions involving P&P, ask the seller as they take care of posting the item. If you still have problems, the following information may help.

Lost or damaged items

If your item was lost or damaged during transit, you may wish to contact the carrier for assistance.

• Royal Mail

• An Post

• DHL

If the issue was not with the carrier, you should open an Item Not Received or Significantly Not as Described dispute.

Excessive P&P charges

If you have a question about excessive P&P charges, please refer to eBay’s Selling practices policy for more information.

If you have other questions about an item that was lost or damaged in transit, contact eBay.