Feedback scores, stars, and your reputation
Feedback is an important part of the eBay community. When you understand what the numbers and stars mean, you’ll find it easier to evaluate a member’s reputation.
Feedback scores and stars
The Feedback score is one of the most important pieces of a Feedback Profile. It’s the number in parentheses next to a member’s user ID and is also located at the top of the Feedback Profile. Next to the Feedback score, you may also see a star.
A Feedback score of at least 10 earns you a yellow star (). The higher the Feedback score, the more positive ratings a member has received. As your Feedback score increases, your star will change colour accordingly, all the way to a silver shooting star () for a score above 1,000,000!
Here's what the different stars mean:
Yellow star () = 10 to 49 ratings
Blue star () = 50 to 99 ratings
Turquoise star () = 100 to 499 ratings
Purple star () = 500 to 999 ratings
Red star () = 1,000 to 4,999 ratings
Green star () = 5,000 to 9,999 ratings
Yellow shooting star () = 10,000 to 24,999 ratings
Turquoise shooting star () = 25,000 to 49,999 ratings
Purple shooting star () = 50,000 to 99,999 ratings
Red shooting star () = 100,000 to 499,000 ratings
Green shooting star () = 500,000 to 999,999 ratings
Silver shooting star () = 1,000,000 ratings or more
Other ratings in the Feedback Profile
You can view a member’s Feedback Profile by clicking the number in parentheses next to their user ID. If you know the member’s user ID, you can also locate their Feedback Profile using the Find Feedback page.
In addition to the Feedback Score, you’ll see other numbers on the Feedback Profile page. Here’s what they mean:
What it is
What it means
A: Positive Feedback ratings
The percentage of positive ratings left by members in the last 12 months. This is calculated by dividing the number of positive ratings by the total number of ratings (positive + negative).
B: Recent Feedback ratings
The total number of positive, neutral, and negative Feedback ratings the member has received in the last 1, 6, and 12 months.
C: Detailed Seller Ratings
Detailed seller ratings provide more details about this member’s performance as a seller. Five stars is the highest rating, and one star is the lowest. These ratings do not count toward the overall Feedback score and they are anonymous. That means that sellers can't trace detailed seller ratings back to the buyer who left them. Detailed seller ratings from the same buyer are counted in the same way as Feedback. Only one every week is included in the seller's score.
D: Bid retractions
The number of times the member has retracted a bid in the last 12 months. To see the number of bid retractions, click the “Feedback as a buyer” tab.