Members rely on Feedback to help them make informed decisions about how to spend their time and money. When providing Feedback, please be honest, fair, and factual. Feedback you leave generally becomes a permanent part of the member’s Feedback Profile.

Feedback represents your opinions, so we don’t edit your comments or investigate them for accuracy. However, we’ve established Feedback policies to ensure that Feedback remains free from abuse.

Situations in which Feedback might be removed

We might remove Feedback ratings or comments in these cases:

• The rating or comment breaches the Feedback Abuse policy.

• A member couldn’t be contacted at the time of the transaction.

• A member left negative or neutral Feedback intended for another member, informed us of the error, and has already placed the same Feedback for the correct member.

• A member was under 18, and therefore unable to form a legally binding contract, when the bidding ended or when Feedback was left.  

• If we suspend a member, we’ll remove all their negative and neutral Feedback from the site. If a member is suspended within 90 days of registration, we’ll remove all their Feedback.

• We receive a valid court order requesting Feedback Removal.

• A buyer fails to respond to the Unpaid Item process.

• When communication or comments left by the buyer within the Unpaid Item Resolution Centre undermine the integrity of the Unpaid Item process and the eBay Feedback system.