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Buying an item through the Global Postage Programme

Buying an item

When shopping, you may notice that some items can be posted internationally through the Global Postage Programme.

The Global Postage Programme makes it easier for buyers in some countries outside the US to purchase items from US sellers. The seller sends the item to a global postage provider located in the US and the global postage provider sends the item to you. Using a global postage provider enables sellers to offer international postage at competitive rates and may allow items to be dispatched more quickly. In addition, your purchase is eligible for coverage through eBay Money Back Guarantee and PayPal Buyer Protection.

When you purchase an item through the Global Postage Programme, you receive international tracking at no additional charge and pay any applicable import charges upfront. There are no additional charges at delivery. You'll see an estimate of the international postage charges and any import charges in the item listing. The final charges appear at checkout.

Import charges include certain fees, such as export classification, importation risk premium, and variance fees, which are assessed by the global postage provider as part of the services provided by the Global Postage Programme. These fees are in addition to the customs duties and taxes imposed by country tax and customs officials. For additional information about applicable fees, see the eBay Global Postage Programme Buyer Terms & Conditions.

Important things to keep in mind

  • The charges that you are quoted in the item listing are not final until paid and may change  - for example, if you change your delivery address during checkout or if the applicable import rules change before you complete your payment.

  • With the exception of shipments to Canada, delivery to PO boxes is not supported by the Global Postage Programme.

Checkout

During checkout, you'll see the final charges which include the item cost, the postage costs (both domestic and international), and any import charges. The postage costs include any US domestic postage fees charged by the seller, as well as programme fees, international postage charges, fuel surcharges, and processing and handling fees.

Note: International postage cost is calculated based on a number of factors including your delivery address, package weight, and package dimensions. A network of postage carriers is used to provide fast and reliable international postage at competitive rates.

When you pay for the item through PayPal, you are authorising 2 payment transactions. The first payment goes to the seller and consists of the item cost and the domestic postage costs. The second payment goes to the global postage provider and consists of the international postage costs and any import charges.

After you've completed checkout, you can review these charges on the Order details page. The Order details page shows the total charges and the payment amounts to the seller and global postage provider.

Note: The Request total from the seller link is not available for Global Postage Programme purchases. You'll see the total, including postage, after you've purchased the item.

Postage

After receiving your payment, the seller sends your item to a US postage centre. The postage provider processes the package, completes customs forms, pays applicable import charges, and sends the package to the address that you specified at the time of purchase. Items that are dispatched through the Global Postage Programme generally arrive within 1 week after leaving the US postage centre.

Tracking

Once the seller has posted your item, you'll receive an email letting you know that the item has been dispatched. The email includes a global tracking number which enables you to track your item as it travels from the US postage centre to you. The global tracking number can also be found in My eBay and on the Order details page.

Resolving problems

The item hasn't arrived yet

If your item hasn't arrived yet, check the estimated delivery date on the Order details page to determine when your item should arrive. Then track your package from the Order details page or My eBay.

If the item should have arrived, you should contact the seller and open a case in the Resolution Centre.

You didn't receive an item or the item was not as described in the listing

If you didn't receive an item or the item was not as described in the listing, you should contact the seller and open a case in the Resolution Centre. Learn more about what do to if you don't receive an item or it doesn't match the seller's description.

You want to return an item

If you want to return an item, check to see if the seller accepts international returns by reviewing the returns policy in the listing. If the seller does accept international returns, contact the seller.

Eligible countries

The Global Postage Programme is available to buyers in the following countries:

  • Australia

  • Austria

  • Bahrain

  • Belgium

  • Bulgaria

  • Canada

  • China

  • Croatia

  • Cyprus

  • Czech Republic

  • Denmark

  • Estonia

  • Finland

  • France

  • Germany

  • Greece

  • Hong Kong

  • Hungary

  • Indonesia

  • Ireland

  • Israel

  • Italy

  • Japan

  • Kuwait

  • Latvia

  • Lithuania

  • Malaysia

  • Malta

  • Mexico

  • Netherlands

  • New Zealand

  • Norway

  • Philippines

  • Poland

  • Portugal

  • Qatar

  • Romania

  • Russia

  • Saudi Arabia

  • Singapore

  • Slovakia

  • Slovenia

  • South Korea

  • South Africa

  • Spain

  • Sweden

  • Switzerland

  • Taiwan

  • Thailand

  • Turkey

  • Ukraine

  • United Arab Emirates

  • United Kingdom

Oversized items

For an item to be eligible to be shipped to you through the Global Postage Programme, the seller's packaging must meet dimension and weight requirements:

  • The package must not weigh more than 66 lbs.

    Dimensions = length + 2 * (width + height).

    Length is the longest side of the package.

  • The package must not exceed 66 inches in length.

  • The package must not exceed the maximum dimensions of 118 inches.

  • The package must not exceed the maximum dimensional (DIM) weight of 66 lbs.

    Dimensional weight = (length x width x height) / (dimensional factor) where the dimensional factor = 166.

Restricted categories

Any items listed in the following categories on eBay.com are currently not supported by the Global Postage Programme due to export limitations and restrictions:

  • Any type of air, gas or liquid in a compressed container

  • Bows, crossbows and arrows

  • Business & Industrial > Heavy Equipment

  • Business & Industrial > Heavy Equipment Attachments

  • Business & Industrial > Websites & Businesses for Sale

  • Cell Phones & Accessories > Smart Watches

  • Chemistry sets

  • Coins & Paper Money > Virtual Currency

  • DVDs & Movies > Storage & Media Accessories

  • eBay Motors (Note: Parts & Accessories are supported by the Global Postage Programme)

  • Gift Cards & Coupons

  • Health & Beauty > Fragrances

  • Home & Garden > Fresh Cut Flowers & Supplies

  • Lasers

  • Nutritional supplements, neutraceutical

  • Pet Supplies > Backyard Poultry Supplies

  • Pet Supplies > Other

  • Plant fertilisers, nutrients

  • Printer toners

  • Radar busters

  • Real Estate

  • Seeds

  • Specialty Services, with the exception of:

    • Specialty Services > Custom Clothing & Jewelry > Hats, Handbags & Accessories

      Specialty Services > Custom Clothing & Jewelry > Jewelry

      Specialty Services > Custom Clothing & Jewelry > Other

  • Sporting Goods > Other

  • Stamps > Other

  • Tickets & Experiences

  • Travel, with the exception of:

    • Travel > Luggage

      Travel > Luggage Accessories

      Travel > Maps

      Travel > Travel Accessories

  • Video Games & Consoles > Prepaid Gaming Cards

  • Wholesale & Bulk Lots

Note: This list is not exhaustive.

Prohibited items

In addition to the items listed below, any item that is prohibited on eBay cannot be sent using the Global Postage Programme.

  • Obscene material

  • Child pornography

  • Hate propaganda

  • Narcotics (including controlled substances)

  • Currency (including bank notes, stocks, bonds, coupons, credit cards, unused travellers cheques, securities, certificates, and other negotiable items)

  • Weapons (including firearms, knives, etc.)

  • Tobacco

  • Medical materials

  • Biological specimens

  • Perishable items

  • Liquids, liquefiable substances, and powders

  • Animals

  • Human body parts

  • Plants

  • Batteries (with exception of those that come included with consumer electronics such as AA, C, Li-ion batteries)

  • Radiological devices

  • Dangerous goods

  • Alcohol, including samples

  • COD shipments

  • Furs, fur clothing, fur-trimmed clothing

  • Jewellery, gold or any other precious metals (whether manufactured or non-manufactured) that are subject to delivery service and/or customs restrictions

  • Live, replica, or inert munitions

  • Fine arts

  • Cosmetics (including perfume)

  • Parcels that exceed maximum package size and/or weight limits imposed by global service provider

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