Buying an item
When shopping on eBay, you may notice that some items offered by sellers in the US and the UK have customs services and international tracking provided. These items can be posted internationally through the Global Shipping Programme.
The Global Shipping Programme makes it easier for buyers in some countries outside the UK and US to purchase items from these sellers. The UK or US seller sends the item to a local global postage provider, and the global postage provider sends the item to you.
When you purchase an item through the Global Shipping Programme:
When you view an item that's being offered to you through the Global Shipping Programme, you'll see an estimate of the international postage charges and any import charges in the item listing. Once you purchase the item, the final charges appear at checkout.
Import charges include certain fees, such as export classification, importation risk premium, and variance fees, which are assessed by the global postage provider as part of the services provided by the Global Shipping Programme. These fees are in addition to any customs duties and taxes imposed by country tax and customs officials. For additional information about applicable fees, see the eBay Global Shipping Programme Buyer Terms & Conditions.
Important things to keep in mind
The charges that you see in the item listing are not final until you pay for the item. These charges could change if, for example, you change your delivery address during checkout, or if the applicable import rules change before you complete your payment.
With the exception of shipments to certain countries, delivery to PO boxes isn't supported by the Global Shipping Programme.
During checkout, you see the final charges for your item, including the item cost, the postage costs, and any import charges. The postage costs include any UK or US domestic postage fees charged by the seller, as well as programme fees, international postage charges, fuel surcharges, and processing and handling fees.
Note: International postage costs are calculated based on a number of factors including your delivery address, package weight, and package dimensions.
When you pay for the item through PayPal, you are authorising 2 payment transactions. The first payment goes to the seller and consists of the item cost and the UK or US domestic postage costs. The second payment goes to the global postage provider and consists of the international postage costs and any import charges.
After you've completed checkout, you can review these charges on the Order details page. The Order details page shows the total charges and the payment amounts to the seller and global postage provider.
Note: The Request total from the seller link is not available for Global Shipping Programme purchases. You'll see the total, including postage, when you purchase the item.
Import charges for items purchased through the Global Shipping Program include certain fees charged by the global postage provider.
Import charges include:
Sales, goods and services
Other amounts assessed or levied by any government authority in connection with the importation of goods into the applicable country of importation.
Third party brokerage fees (including advancement and disbursement charges and customs brokers handling and filing fees.
Classification charges associated with the assignment of a Harmonized System ("HS") classification code.
Charges for export compliance screening and verification and the assignment of an Export Control Classification Number (ECCN).
Charges relating to the management of variances between the quoted import charges and actual costs.
Import charges don't include:
Any customs duties, taxes, surcharges, fines, penalties, or other charges which may be imposed on you by customs or tax officials after an item purchased through the Global Shipping Programme has successfully cleared customs and been delivered to, or made available for pickup at, the delivery address that you specify
Import charges are in addition to the customs duties and taxes imposed by country tax and customs officials. For additional information about applicable fees, see the Global Shipping Programme Buyer Terms & Conditions.
After receiving your payment, the seller sends your item to a local US or UK Shipping Centre. International experts at the UK or US Shipping Centre process the package, complete customs forms, pays applicable import charges, and sends the package to the address that you specified at the time of purchase. Items that are dispatched through the Global Shipping Programme generally arrive within 1 week after leaving the UK or US Shipping Centre.
Once the seller has posted your item, you receive an email letting you know that the item has been dispatched. The email includes a global tracking number which enables you to track your item as it travels from the UK or US Shipping Centre to you. The global tracking number can also be found in My eBay and on the Order details page.
The item hasn't
If your item hasn't arrived yet, check the estimated delivery date on the Order details page to determine when your item should arrive. Then track your package from the Order details page or My eBay.
If the item should have arrived, you should contact the seller and open a case in the Resolution Centre.
You didn't receive an item or the item was not as described in the listing
If you didn't receive an item or the item was not as described in the listing, you should contact the seller and open a case in the Resolution Centre. Learn more about what do to if you don't receive an item or it doesn't match the seller's description.
You want to return an item
If you want to return an item, check to see if the seller accepts international returns by reviewing the returns policy in the listing. If the seller does accept international returns, contact the seller.
Items that qualify for the Global Shipping Programme are available to be delivered to buyers in the following countries:
Eligible countries for items delivered from the UK:
Eligible countries for items delivered from the US:
For an item to be eligible to be shipped to you through the Global Shipping Programme, the seller's packaging must meet dimension and weight requirements:
The package must not weigh more than 66 lbs.
Dimensions = length + 2 * (width + height).
Length is the longest side of the package.
The package must not exceed 66 inches in length.
The package must not exceed the maximum dimensions of 118 inches.
The package must not exceed the maximum dimensional (DIM) weight of 66 lbs.
Dimensional weight = (length x width x height) / (dimensional factor) where the dimensional factor = 166.
Any items listed in the following categories can't be shipped to you through the Global Shipping Programme due to export limitations and restrictions:
Any type of air, gas or liquid in a compressed container
Bows, crossbows and arrows
Business & Industrial > Heavy Equipment
Business & Industrial > Heavy Equipment Attachments
Business & Industrial > Websites & Businesses for Sale
Cell Phones & Accessories > Smart Watches
Coins & Paper Money > Virtual Currency
DVDs & Movies > Storage & Media Accessories
eBay Motors (Note: Parts & Accessories are supported by the Global Shipping Programme)
Health & Beauty > Fragrances
Home & Garden > Fresh Cut Flowers & Supplies
Nutritional supplements, neutraceutical
Pet Supplies > Backyard Poultry Supplies
Plant fertilisers, nutrients
Specialty Services, with the exception of:
Specialty Services > Custom Clothing & Jewelry > Hats, Handbags & Accessories
Specialty Services > Custom Clothing & Jewelry > Jewelry
Specialty Services > Custom Clothing & Jewelry > Other
Travel, with the exception of:
Travel > Luggage
Travel > Luggage Accessories
Travel > Maps
Travel > Travel Accessories
Video Games & Consoles > Prepaid Gaming Cards
Note: This list is not exhaustive.
In addition to the items listed below, any item that is prohibited on eBay can't be sent using the Global Shipping Programme.
Narcotics (including controlled substances)
Currency (including bank notes, stocks, bonds, coupons, credit cards, unused travellers cheques, securities, certificates, and other negotiable items)
Weapons (including firearms, knives, etc.)
Liquids, liquefiable substances, and powders
Batteries (with exception of those that come included with consumer electronics such as AA, C, Li-ion batteries)
Alcohol, including samples
Furs, fur clothing, fur-trimmed clothing
Jewellery, gold or any other precious metals (whether manufactured or non-manufactured) that are subject to delivery service and/or customs restrictions
Live, replica, or inert munitions
Cosmetics (including perfume)
Parcels that exceed maximum package size and/or weight limits imposed by global service provider