We don't offer an insurance programme. However, if you don't receive an item you paid for, you can receive a refund of the full purchase price plus original P&P on eligible purchases through the eBay resolution process.

First, contact the seller to let the seller know there's a problem. Most problems can be worked out with a simple email or phone call.

If you're not able to work things out with the seller, we recommend you open a case. To do that, go to the Resolution Centre. We'll ask you a few questions and then contact the seller. If the seller doesn't make things right, we'll review the case. If you didn't receive an item you paid for, you'll usually receive a full refund plus original shipping costs.

Keep in mind that timing is important. You can open a case 3 days after the estimated delivery date (if available) or 7 days after making payment (if no estimated delivery date was provided). If you received an item, but it doesn't match the seller's description, you can open a case now. You must open a case within 45 days of making payment on an item.

You can also review the steps for dealing with an item that wasn't received or wasn't as described.