I didn't receive an item I paid for. Does eBay offer insurance?
We don't offer an insurance programme. However, if you don't receive an item you've paid for, you can receive a refund of the purchase price plus original P&P on eligible purchases through eBay Money Back Guarantee.
If you don't receive an item you've paid for, or the item you receive is not as it was described in the seller's listing, you should open a case in the Resolution Centre. We'll ask you a few questions and then contact the seller. If the seller doesn't make things right within 8 calendar days, we'll review the case. If you didn't receive an item you paid for, you'll usually receive a refund plus original postage costs.
Keep in mind that timing is important. You can open a case the day after the estimated delivery date (if available) or 7 days after making payment (if no estimated delivery date was provided). If you received an item, but it doesn't match the seller's description, you can open a case right away. You must open a case within 45 days of making payment on an item.
You can also review the steps for dealing with an item that wasn't received or wasn't as described.