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Suspended accounts


There are two reasons why your account may be suspended: 

Learn why your account was suspended

If your account is suspended, we'll notify you by email and tell you what to do to reinstate your account. You can also find this email by going to My eBay and clicking the Messages tab, and then clicking the Ask button.

If you didn't receive an email about your suspension, contact us for more information. (Tip: Type "my account was suspended" on the Contact us page.)

Watch out for spoof (fake) email warnings about account suspension. You can confirm that an email was sent from eBay by checking your messages in My eBay. If you can't find the same email you received at your regular email address in your messages in My eBay, it's not from eBay. Learn more about recognising spoof emails or websites

Resolve a suspension due to non-payment

If you didn't pay your seller fees
If you were suspended because you didn't pay your seller fees, you can reinstate your account by making a onetime payment. Learn more about making a onetime payment of your seller fees.

If you didn't reimburse eBay
If we refunded a buyer on your behalf, and weren't able to receive reimbursement from you, your account may be suspended. You'll need to set up a reimbursement payment method in the Financial Information section on the Personal Information page in your account. You may be asked to sign in.

Next, you'll need to make a onetime payment in order to have your account reinstated.

If your payment info is out-of-date
Sometimes, an account is suspended for non-payment if the payment method you have on file is outdated, or has recently been declined.

To change your automatic payment method:
  1. Go to My eBay.

  2. Click the Account tab.

  3. In the Payment methods for Seller Fees section, click the Change link in the Automatic payment method section.

  4. Choose a new automatic payment method.

Resolve other account access problems

Having other account problems? Here are some common issues, and what you can do to fix them.

Problem

What to do

My email address is no longer valid.

Contact us and include your new email address and user ID.

My account was used without my authorization.

Learn how to secure your account and report the theft.

My account has activity limits.

To keep eBay a safe place to buy and sell, we sometimes place selling limits on accounts. If a limit was placed on your account, contact us

Appeal your account suspension

If you want to appeal your account suspension, reply directly to the suspension notice and include any relevant information, or contact us.

If you were suspended because you didn't pay for an item, you can appeal the unpaid item.

Frequently asked questions

Can I sell while my account is suspended?

No, during a suspension, you can't bid, sell, or leave Feedback. When your account is reinstated, you can leave Feedback for transactions you completed within the 30 days prior to reinstatement.

Can I or a family member open a new account while my account is suspended?

No, you can't register a new account or use an existing account while your account is suspended. We may also suspend new or existing accounts that were opened by anyone in the same household as, or associated with, a suspended user.

What happens to my bidders?

Bidders can retract their bids on your items. You won't be able to contact bidders or sign into My eBay to check messages until your account has been reinstated.

What happens to my fees if eBay ended my listing early?

If we ended your listing early, some listing fees might be credited to your account. You can review these credits on your Account Activity page. However, some suspensions result in the forfeit of listing fees. Learn more about why listings can be removed.

Tip: You can also check your account status by going to My eBay, and then clicking the Account tab.
Contact Customer Support
If you have an additional question about this subject, please email us at Customer Support.
If you would like to ask a question on another subject, please use the Contact Us page.
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