Important news for sellers
Your account is your identity on eBay. You use your account to buy, sell, communicate with eBay members, and leave Feedback for trading partners.
How can I update my account information?
How do I close my account?
Why was my account suspended?
About your account
Learn about your benefits and responsibilities.
Using My eBay
Manage your buying and selling activity, email messages and personal account information.
Using eBay Messages
Receive email messages from us or communicate with other eBay members.
Customising My eBay
Design your views in My eBay the way you like them.
Choose whether to receive customised advertising on eBay and other sites.
Managing your PayPal account
Maintain your account information and bank or credit card information.
How eBay and PayPal work together
Linking your PayPal and eBay accounts
Getting verified on PayPal
Changing your account information
Easily change your user ID, mailing address or other account information.
Changing your passwordChange your password every 30-60 days or if you think someone's used your account.
Changing your user ID
You can change your user ID once every 30 days.
Creating a secret question
If you forget your password, your secret question will help you create a new one.
Changing your communication preferences
Choose how and when you're notified about your buying and selling activity, and which (if any) newsletters and promotions you want to receive.
Closing your account
We're sorry if you want to close your account. Please contact us if there's something we can do to help you resolve any problems.
Reinstating your accountIf your account was suspended because of an overdue payment, here's how you can reactivate it.
Suspended accountsWe’ll suspend an account for serious violations of our rules and policies or non-payment of fees.
Resolving errors and technical issuesGet solutions to common error messages.
Managing cookiesYou can choose to accept or delete cookies.
Have a question? We can help.
Get help from other eBay members. Visit the Answer Centre to post a question.
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