You can shop for most things on eBay without needing an eBay account, but you’ll miss out on the benefits of being a member.
Buying
- Top buying articles for you
- Buying as a guest2 min article
- Get help if you bought as a guest3 min article
If your item hasn't arrived, has turned up damaged or faulty, or if you just want to return it, let the seller know so they can help you out. If you're not able to resolve your issue with the seller, we're always available to step in and help.
- Get help with an item that hasn't arrived4 min article
Most purchases are covered under the eBay Money Back Guarantee. If you didn't get your item, we'll make sure you either get your money back or receive a replacement.
Buying items
- Buying as a guest2 min article
You can shop for most things on eBay without needing an eBay account, but you’ll miss out on the benefits of being a member.
- How buyers can cancel an order2 min article
If you want to cancel an order, you'll need to contact the seller and ask if they can cancel it for you. The seller can either accept or decline your cancellation request.
- Making a Best Offer3 min article
Best Offer lets you offer the seller a price you’re willing to pay for the item. The seller can accept, reject, or counter your offer by suggesting another price.
- Counter-offers1 min article
If you've made a Best Offer on a listing, the seller may come back to you with a counter-offer suggesting another price.
How bidding works
- Retracting a bid2 min article
If you've made a mistake when bidding on an item, you can retract your bid in certain circumstances.
- Automatic bidding2 min article
Automatic bidding is the easiest way to bid on an auction-style listing. Simply enter the highest price you're willing to pay for an item, and we'll do the rest.
- Responding to Second Chance Offers2 min article
If you didn't win an auction, the seller might give you another opportunity to buy the item you wanted by sending you a Second Chance Offer.
- How reserve prices work1 min article
A reserve price is the minimum amount the seller is willing to sell an item for. If the reserve price isn't met, the item won't be sold.
Resolving buying problems
- Get help with an item that hasn't arrived4 min article
Most purchases are covered under the eBay Money Back Guarantee. If you didn't get your item, we'll make sure you either get your money back or receive a replacement.
- Return an item for a refund4 min article
If your item arrives damaged, doesn’t match the listing description, or is the wrong item, you can return it for a refund. If you've changed your mind and want to send it back, you can ask the seller if they'll accept a return.
- Ask eBay to step in and help for buyersIf you've asked your seller to help with a problem and they're not able to resolve it for you within 3 business days, you can ask us to help you out.1 min article
- Check the status of your return or missing item request2 min article
If you've let the seller know that you either didn't receive your order or the item doesn't match their description, you can check the status of your request while it's being resolved.
- Appeal eBay's decision about a return or missing item for buyers2 min article
If you don't agree with our decision after we've been asked to step in to help resolve an issue between you and a seller, you can appeal by providing new information within 30 days of the case being closed.
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Payments
- Paying for items2 min article
When you see an item for sale on eBay, the listing will include the payment methods you can use to buy it. If you have any problems paying for your items, we can help troubleshoot the issue.
- Contacting PayPal1 min article
If you're having problems paying with PayPal or need help with your PayPal account, contact PayPal Customer Support directly.
- Paying with PayPal2 min article
If you have a PayPal account, you can use it to pay for your items on eBay.
- Checkout2 min article
At checkout you can pay for your item, choose where you’d like it to be delivered, and review your order details before you pay.
- Vouchers and discounts2 min article
Sign up to receive discount offers and vouchers to save on your next eBay purchase.
Postage and tracking Items
- Tracking your item1 min article
When the seller uploads tracking information, you can follow your package online all the way to your delivery address.
- Saving through combined postage2 min article
Most sellers on eBay are happy to post everything to you in the same package if you're buying multiple items from them. You might also get a discount on postage costs because the seller saves money by combining items.
- Changing your delivery details after a purchase3 min article
If you've already completed your purchase but need to make a change to your address or delivery details, contact the seller as soon as possible to let them know.
- International purchases and postage for buyers3 min article
You'll find items from all over the world on eBay. International sellers can send items to you through regular postage services, or they may use one of eBay's shipping programmes.
Finding items and managing purchases
- Your purchase history1 min article
You’ll find all your orders from the past 3 years in your purchase history. It's also the place to go if you need to return an item, pay for your purchases, or view your order details.
- Advanced search1 min article
If you've used our range of filters on your search and still can't find what you're looking for, try advanced search.
Feedback
- Viewing and changing feedback left for sellers1 min article
You can find all of the feedback you've left for sellers in your Feedback profile. Once you’ve left feedback, you won’t be able to edit or delete it, unless you ask the seller to send you a feedback revision request. Alternatively, you can add extra comments or information to your original feedback by leaving a follow-up comment.
- Handling feedback disputes with sellers2 min article
When you leave feedback, you're letting others know about your buying experience with a seller. If the seller doesn't believe the feedback was fair, they may dispute it.
- Seller ratingsYou can find the best and most reputable sellers on eBay by looking at their seller rating, Feedback score, and the number of items they've sold.2 min article
Working with sellers
- Contacting a seller1 min article
How you contact a seller on eBay depends on whether you've already bought an item from them or not.
- Report an issue with a seller2 min article
To make sure eBay is a safe place to buy and sell, we have policies that members have to follow. If you're having a problem with a seller because they're not following our policies, let us know and we'll look into it.
- Seller ratingsYou can find the best and most reputable sellers on eBay by looking at their seller rating, Feedback score, and the number of items they've sold.2 min article