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About the eBay Answer Centre

You can get quick help from other eBay members by using the eBay Answer Centre. Designed for fast questions and answers rather than discussion, the Answer Centre is a member-to-member forum where eBay members can ask questions, give or receive answers and share information about eBay.

There are a lot of different topic areas within the Answer Centre, so choose the one that best fits the question you have. The Answer Centre includes forums on My eBay, Searching, PayPal, Technical Issues, Turbo Lister, Trust & Safety and many more.

Note: Anyone can browse the eBay Answer Centre to read questions and answers; however, to post a new question or reply to an existing one you must be a registered eBay member.

To use the Answer Centre:

Note: Before posting, please read the eBay Board Usage Policies.

  1. Click Answer Centre in the drop-down menu under Community at the top of most eBay pages. Or click the Community button and under the Connect section, click Answer Centre.

  2. Click the topic that interests you. You’ll see a list of the questions relating to that topic.

  3. To see if someone has asked the same question that you have, scroll through the questions or type the keywords of your question into the search box and click the Search button. You’ll be taken to the Advanced Search page where, if you want, you can add more details to your search. Then click the Search button on that page.

  4. To vote whether the answer was helpful or not, click the Yes or No button next to “Was this answer helpful?”

To ask a question:
Tip: Before you ask a question, follow steps 3-4 above to see whether your question has already been asked and answered.

  1. Sign in to eBay.

  2. Click Answer Centre in the drop-down menu under Community at the top of most eBay pages. Or click the Community button and under the Connect section, click Answer Centre.

  3. Click the topic that interests you. You’ll see a list of the questions relating to that topic.

  4. Under List of Questions, click the Ask New Question link.

  5. Type-your question in the Question Title box. You can add more information about question in the Question Description box.

  6. To spell check your question, click the ABC icon button. To receive an email alert when someone responds to your question, select the Watch this question check box.

  7. To see how your question will look when it’s posted, click the Preview button. To make changes, click the Edit button.

  8. To post the question, click the Post Message button.

Visit the Answer Centre for a full list of available topics.

Tip: Don't forget to save the page in your Web browser.

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Ask eBay members

Get help from other eBay members. Visit the Answer Centre to post a question.