Help from the Community

Reference number on GSP

I have sold many times using eBay global shipping but on my recent sale there is no unique reference number it says ref#nullany helpplease?cheers

Sold a car

Hello. I sold my car yesterday. They collected and paid cash. When I go into my ebay. This is what I get. I don't know how to complete the purchase as I have no other options.

Messages not working, unable to send a message to buyers and sellers

"Messages" is not working, I can only communicate with existing buyer/sellers where there is a historical reference but cannot send anything new to new contacts

Seller says tracking is proof of delivery so could not care less. Item not delivered. Tracking says handed to resident but date shipped was after it!? No photo proof included. I was home all day and have CCTV to prove the point no courier turned up. ...

Seller has had item stollen

I have had a message from a seller that the item he was selling has been stollen. He asked me to cancel the order to get a refund. I am unable to cancel. How do I get my money back?

Buyer return request

A buyer want to return an item saying it's damaged and these damages weren't in the photos, the photos in the listing show no damage because there was none, eBay have accepted his refund case, when the damage has clearly happened since receiving??? H...

Best offer

I made a offer on a item is it right you have to verify in you're bank app ?

Birthday banner

Hello I received the balloons today but I didn't receive birthday banner .and the seller posted both together I need for Monday because my son birthday party is on Monday.

Tracking. I have had two items delivered by evri, however eBay has stated that my funds are on hold

I have had two parcels confirmed delivered by Evri but eBay has put my funds on hold as they have had no confirmation by Evri. It has been 24hrs since they have been confirmed delivered.Is this a common occurrence? And when could I expect to see my f...

Refunds

Hi, I've sold some chairs and the buyer wants to send a courier to collect which I'm not comfortable with. They can't collect in person. They have all ready paid but I'm happy to give them a refund. Does anyone know the best way to go about this. Wil...

Faulty gernerator

I bought a generator off a seller September 2023 and now the seller has stopped trading. I've tried to contact the seller but have had no reply. What warranty does it come with. ?I would of thought 12 months. I tried to contact eBay but they seem not...

Received 1/2 the order eBay decided against me

I bought and paid for a 16 price jeep door hinge set. Received only 8 pieces. Contacted seller. They said to give it a few more days. Nothing came. Contacted the seller again. They stated the other 8 piece hinges were shipped from a different warehou...

Wring shoe box

I bought a pair of shoes that were advertised as new with box. They were authenticated. But when they arrived the box doesn't match the shoes. Messaged the seller and they said they forgot to mention this but they gave me a good price so I shouldn't ...

Hi there. I purchased a heavy duty dog crate. My dog is too big for it. I’m trying to return it as r

I purchased a dog crate, my dog is too big for it. It says free return. They sent a Royal Mail QR code but they won't accept it because they only go up to 20kg and the package is 25kg. I'm not getting any response from the seller

Item not received

I order a item and request for a delivery on a pick up shop they delivered on a shop and give me a barcode but when i was go in shop they said try tomorrow again next time i was there still same i contact the seller and he said need 8-10 days so he(s...

Large packages

hi, anyone have any suggestions for sending large packages that don't cost a fortune. sending some bike wheels. Thanks

Parcel marked as missing and been refunded but been delivered

Hi all, Random one where I can't seem to find a definitive answer. Sold an item which was shipped promptly but then packlink/Evri lost it for some time. The buyer wasn't willing to wait, opened a case and had his money refunded and since then the par...

I may have to send a cheque to refund a seller.

I recieved an item later for which I had recieved a refund. I have been tgrying for 15 minutes to find out how to repay but the EBAY system is not helpfull and seems a waste of time. The only option I can see is to send the seller a cheque.

Retracting a make an offer

Hi,Just made an offer but may buy the same item elsewhere rather than waiting a day for the seller to decide. How do I retract that offer? I don't want to buy two of the same items.

My sold item not returned by buyer but has refund

I sold a jewellery set buyer said it was defective.By accident I pressed refund as I was in work .They had not tried to resolve with me first .I do not have PayPal and cannot print a label and they are refusing any attempt to return my itemI am upset...

Issue with colour of item - Now requesting refund

HiI've never had any issues with the items I sell.. however I have now been sent a message from a buyer requesting a refund because the colour of the trousers I had advertised were not beige, as I had listed them but gray!! Within my advert I had pro...

Return

I wanted to return a BMW courtesy key that doesn't work. Filled out the return request. EBay closed the request and tell me I can't appeal their decision.

Faulty polisher

How do i chase a refund when im getting no response from seller in china. Its supposed to be speed variable but its hunting all over the shop. Sent them a video of it playing up , but since that its total silence. What do i do ?

Up loading tracking details

Hi I have sold an item to Germany and posted it at a post office. I did not use a ebay postage label, but purchased the tracked service at the post office as I could not fill in the on line customs form. How do I up load the tracking details onto the...

Purchased order from last year that I need a receipt with a VAT number on the receipt

I am trying to get help in getting a Receipt with a VAT number on it for an item that I bought last June so that I can give to the manufacturer of the product that has a warranty on it and need to fix it but must have a valid receipt

Need help from eBay

The seller is not replying for my messages.

Gold coin sale - scam buyer

I would appreciate a bit of advice please (I believe I have to take action by 7th May). eBay Item ID: #296376755636Royal Mail tracking number: SE253812430GB I inherited a couple of gold coins a while ago and recently decided to sell them. I chose to ...

Collection of sellers parcel from Home Address

Are Evri reliable with collecting parcels from sellers please? I paid for a collection / delivery label yesterday but have not heard from Evri. Worried they won't come to collect the parcel..

False return claim made me lost postage cost. Ebay won't reimburse my loss.

I sold a computer component on Ebay. Due to their failiure to research what they were buying, the buyer encountered a known (by manufacturer and community) compatibility issue with the component. However, they claimed the item as defective and reques...

wrong refund amount

I bouhgt two items from a supplier. One item was not what I ordered and so I retunred it. I received a refund for the item that I had kept, which was £11.99, and not the price of the returned item, which was £28.99. I cannot get through to EBAY as ty...

Paying for a Classified Ad

Is it possible to pay for an item through ebay that was a `classified ad`. I am concerned that should I pay for the item and then it may not be delivered. Is that the normal risk for buying from classified ads. John J.

Listing not showin

Hi my listing isn't showing but says active

account set up problems

i have sent my passport edetails my driveing licencs detauls they have tested the bank and still no joy on getting my account set up help no one to send a e/maik to nothing no phone number to talk to them all i get is this chat bot which is toalty an...

Closing old Ebay accounts

I have two old accounts that I can't get into because I have changed my phone number and they need to send a code to the phone number that I don't have any more, so I cant sign in, which is a pretty dumb idea.I have one account that works which I sha...

80% off selling fees. Why only 71 today and not 100?

I accepted the 80-% off selling fees todayi have listed 6o items. Was showing only 12 leftno additions but now showing 9 leftusually 100my friend is having the same issuesanyone else?

Resolved! Deliver to different location not linked to buyer

Would it be possible to deliver the item to a location not linked to the buyer? The scenario is the following. Buyer wants to buy a lock for the front door of the house. The seller could make a copy of the key before sending the lock and access the p...

Tracking not updating, but app says it’s delivered

An item that I've sold shows it has been delivered yesterday via the Evri app but on EBay it's only showing as dispatched. What happens about getting paid? The buyer won't get refunded will they as it isn't updating and isn't showing as delivered on ...

How can I edit feedback?

How do you edit feedback?

Faulty Jeans - Help - New to selling.

Hi I listed and sold a pair of jeans. The recipient received the jeans this morning and has contacted me with a photo of a faulty zip and asking for a refund. There is no way I can contest this (lesson learned, take photo's of the zip) But 1. How do ...

proof of postage discount ??

Hi im trying to find proof of a postage discount i sent to a customer who purchased an item from me. Is there anywhere i can view ? i sent a partical refund but now the buyer is stating she didnt receive it . can anyone help where i may look for it? ...

Not Getting Full Refund

I bought 4 belts as a single transaction on mobile app for 4 people in various sizes. When they arrived I realised I'd ordered them to fit everyone's waist and not as belts are intended to fit. I opened a return on the case on mobile app for all four...

ebay driving me mad

no sellers protection, ebay have restricted my account due to falling [bellow standard] due to items being refunded due to damage in transit and 3 items being sent back as faulty but are in fact the buyers old scrap unit being retured even when i can...

Nectar promotion in april

I took part in promotion in April to get 500 nectar points for each purchase over £10 up to 4 purchases made b4 30th april. I've not received extra nectar points. Has anyone else experienced this?

Lost in post

I received a faulty paint pen and sent it back as instructed over two weeks ago the seller says they haven't received it yet s it must be lost in post ? Am I entitled to my money back ?

Duty

I bought some sunglasses from Italy which I received with no problem. Now 2 weeks later I have been given a bill for import/VAT what will happen if I don't pay it?

SCAM! Reported to Trading Standards. Selling “LOCKED PHONES!”

Hi purchased a locked phone, they insisted that they had tested several of units which must be a lie because my professional engineer could not configure this VoIP phone until I replaced it with exactly the same model from a normal online VoIP phone ...

eBay App annoyance

I have always had a shortcut on my home screen for ebay but after eBay kept asking my to download the app i decided to. However. eBay are sending me pointless notifications at 3am/4am and i don't want them that early in the morning. Do i contact eBay...

Item not received

I ordered an item about a month ago, original delivery was beginning of April but then changed to end of April. Still not received so tried to contact seller but no longer registered. Also there is no evidence on my account that I ever ordered it. Ho...

Item bought is not compatible in UK

Bought some LED Headlight bulbs for my car (Ford Ranger) last December (over 4 months ago). All appeared to work, but now I've taken it for its annual MOT test it has FAILED due to both headlights having an incompatible light source (.... Headlamplig...

Bought a counterfeit item - Focusrite 2i2 3rd

Hi I bought this item from ebay And it turns out to be a counterfeit item confirmed by the manufacturer. It doesnt work as intended. I asked for it to be cancelled but i missed the return date and felt they were not interested in returning it despite...

Faulty goods

I daught a item on Feb 17th it has now gone faulty I can't ask for return as after return date what can I do it cost a lot

Posting an item after dispatch date has expired.

Hi, my buyer purchased item on 1 May. She is going on holiday on 7 May so has requested I post her item after 14 May. Can I do this without incurring a late dispatch mark against me? Please advise.

How to add american stakeholders onto account????

Anyone had any problems before with the following? We have a number of different directors. Ebay has requested I upload each of their details on the account. 3 have been done as they work in the UK so I can add their National Insurance number... We h...

Final Value Fees - Or any other fees

Hi, I'm new to selling. Could you please tell me if there is anyway I can see which of my items will incur a fee? I am selling mainly clothing. I know 2 pairs of shoes will incur a fee as footwear is not included.

Potential scam

I'm selling an iPhone, the person has bid which I've accepted then they message to say they're using an eBay business account so need my email to put in the payment reference? Feels like a scam as not sure why they'd need my email... thanks

Damaged item

Item received clearly has old damage, paid a good amount for damagedtop clearly seen on the front of article. Want to return this item but unable to complete request with a photo (sorry old person here!) so unable to progress request via ebay. Have c...

posted item instead of collection. now what?

I listed an item as collection only but agreed with buyer to post it instead. Payment seems to have been successful but now the system seems to expect me to scan something to confirm collection, which is not possible. Somehow, I need to tell the syst...

Seller not communicating

I recently placed a successful bid for a desk. The seller asked for cash on collection which is fine as I'd like to see it. I have messaged her 3 times to arrange collection and had no response over 5 days. Ebay keeps emailing me reminders to pay. I'...

How do I contact eBay about appealing a case closed decision on a refund, eBay told me I would get I

How do I appeal a case closed decision from eBay.

Purchase

I'm wanting to purchase a bag that someone is selling, but have a question. I have msg the seller twice with no response. I don't want to make an offer and she excepts before reading my question. If I write in the notes with the offer asking her to r...

Winning bids being removed

Hi Everyone, I just wondered how many of you have experienced the following. Yesterday I bid on an item and confirmed my bid within the last 10 seconds of the auction. When the auction finished I was confused as it transpired that my bid was the high...

Resolved! Cancelling a sale

I have sold an item that was listed incorrectly. The listing heading stated the item was a L, although I did include a picture in the listing indicating the label was XL. I responded to the buyer within the hour to advise of the error and suggested a...

Listing FEE ??? For What???

I shifted from eBay a few years back after getting unfavorable decisions and getting ripped off by their sellers (and, honestly it was a good decision - moved to Amazon), so I thought maybe their operation tactics have changed to a more favorable one...

Damaged Item

I bought a refill bottle of seche vite top coat and the package arrived absolutely stinking of polish. I opened the packaging to find that the top of the glass bottle had sheared off and the liquid had leaked eveywhere. I have mailed the seller numer...

Seller not cooperating. They won't redirect or cancel the order.

I ordered and paid for an apple cruncher for cider making. Immediately after ordering I saw that ebay was sending it to the wrong address, in Australia. I contacted the seller and ebay and asked for redirection to my UK address or cancellation, the s...

Royal mail have destroyed the item I sold and posted via ebay.

Hi, So I have sold used power tool battery on ebay and purchased the postage via ebay (royal mail tracked 24) and Royal mail have destroyed my item and sent me a letter stating its on the dangerous goods list. This has now cost my £44! I wasn't aware...

EBay return fee

I returned an item that was free postage to me and I've been charged £3.35 to return it. Contacted the seller and they have said that eBay may have charged me to return it. Can anybody elaborate on this. Is this information correct or is it the selle...

Buyer not honouring warranty

I purchased an item back last year which had two years warranty this item is now faulty. I have contacted seller and they are trying to say that I had a reset tool for Printer cartridges, but I did not receive that nor does it state this in any of th...

Late payout today anyone else got problems ?

Has anyone else got delays

Cordless Kettle is broken after 30 days

A cordless Kettle I bought last October has stopped working, I can see the listing on my purchased list but when I click on it there's no seller to contact about it.

Postage

Sold an item recently to a buyer who paid the postage costs. However when printing the label to send the item to the buyer I had to pay the cost of postage. I don't understand this. Surely that means the postage has been paid twice. Can anyone explai...

The buyer did not receive the item sent

I was wondering if you could help. My husband sold his samsung phone through ebay. He was paid in full by the buyer and he sent it through Evri. Everything went well until what seemed like almost a week and the item did not reach the buyer yet. It wa...

Refund

I purchased some items weeks ago but never received them, PayPal say contact the seller and ebay say contact PayPal, I'm not getting anywhere and just want my money back. The is saying he never got paid because ebay has withheld the money. I just don...

eBay local

What happened to eBay local? Was so much easier to find local items but disappeared a while back. Or maybe it's been moved & I just can't find it?

Buying fees

I am trying to pay my selling fees on ebay but I want to make a one off payment without eBay storing my card details. How can I make a one off payment without them storing my details?

Blocking items from the US?

I'm fed up with my searches coming up with items from the USA. Any ideas as to how to block them? I've searched for restrictions to search area to no avail.

Seller not issuing refund

My dad ordered a pair of trousers which where the wrong colour. As he's new to ebay instead of requesting a return he contacted the seller to sort things out. The seller povided a return label via messages in which the item was sent back. Having mess...

Received a defect item and had no response from seller

Bought a smart trike for my grandson and received it on 1st may. Foubd out the handlebars and the front wheel will not stay together. I have been messaging the seller and had no response back. So frustrating it's for my grandsons birthday. Help

Resolved! Unable to post an item someone has purchased

I placed a cheap item on EBay approximately 6 months ago at a cheap price with minimal Uk postage charge and actually forgotten it. While currently out of the country for several months I received ebay notification that the item had been purchased by...

Void Label reimbursement

May I kindly ask how long it takes for the charges associated with the void label to be reimbursed?

Return Postage

HelloReturning an item I purchased incorrectly, seller is ok with it. Ebay only allowed a Royal mail delivery so I opted for that thinking I could input size and weight. They generated a label which is wrong way under the size and weight of the parce...

Buyer opened a not delivered case after collection

Hi, I recently sold an e bike on eBay, the buyer came, tried it out on a test ride and collected the item after I scanned the collection code. He then opened a not delivered case requesting a key for the battery. (Which wasn't in the description and ...

Item not been delivered yet

I've sold an item, posted out through Royal mail signed for on the 22nd April. Buyer has been contacting me since the 29th each day to state its not been delivered. I've tried the royal mail site and its tracking but it will only let me know once the...

Verification on account

I have been denied verficatin so many times, Even after checking and rechecking all details are correct. ebay insists putting GB on the end of my details then upcomes United Kingdom.

payment

Last month i got somthing from ebay no problem this month i tryed to buy something and my card will not work any one know why i have tryed to add a new card but no it wont take that can anyone help?

Avoid Referral to a Debt Collector.

Hi having posted previously about my account being hacked, IPhones sold and my attempts to get fees removed for these phone, this happened last October, i have my account back, Ebay have said numerous times i will not have to pay any fees and not to ...

selling promblem

hi i recently sold the item an i phone and there was issue the delivery evri the company delivered the phone cases but didn't deliver the i phone i sold when the buyer contacted me he was unbearable rude and wasnt understanding he even tried to threa...

MC011 AND EBAY REFUSING TO PAYOUT

Got mc011 2 days ago and now i asked them when i can receive my payout they said escheatment process has been placed on my account and i have to contact state attoruney . any advise please?

Resolved! Buyer claiming item is damaged

Is there much you can do if a buyer claims an item is damaged on arrival ? I genuinely feel the item was not damaged on packing. The lady is claiming that the item has paint on it. Packaging was not damaged either. I don't want negative feedback and ...

Feedback

How to remove negative feedback that's been left as a positive review.

Ai blocking my listing

I've spent a couple of hours trying to list a motorcycle. If I don't use ai my description is deleted as soon as I press 'done'. The ai blurb is not suitable. How do I bypass ai?

Buyer requested return item so i accepted the return. Now he wants to keep it.

A little help please. Buyer requested return by accident wants to keep item, how do I cancel the return or do I have to wait 15 days as non returned item ?

FAKE USB Drives

Why won't eBay remove FAKE goods?There are hundreds of Fake USB drives, I have purchased and sellers are still sellling them!

Return request

What should I do I have someone requesting a refund when I have proof that it was delivered at the address and a time and photographic evidence. Has anyone else had this as don't want a bad review but I also don't wanna refund when it's there.

Return

Hi has any one listed a item as used but the buyer was not happy with the condition I have completed the return but I am having to now pay £23 out my own money from selling fees and postage eBay won't remove the charges any advise please, thanks

Returning an item

HelloNeed to return an item I ordered by mistake, seller is ok with it so started a return.Ebay gave me limited options for postage so took Royal Mail thinking I could add my weight and size to get a correct price. A label was generated which does no...

Resolved! negative feedback

I was sold a book without the title page (not mentioned by seller), so I sent it back and was refunded through the ebay channels. I subsequently left negative feedback as the seller is still tying to sell the book without mentioning the missing page ...

Postage question

My item is arriving tomorrow but i dont know the time and i may not be at home. Can i give a specific time

Wrong barcode on item received

I've just been to pick up my parcel of what I thought was some kitchen tongs according to the message from eBay . It was scanned I got home opened the box and it's kitchen scales from a completely different seller. I contacted the kitchen scales sell...

YouLend

Not sure if anyone can advise on this so thank you in advance I do not have a business account and currently I receive 80% off selling fees each fortnight and have done for some time, I know this can stop at any time and this is when I will stop sell...

Payment

Anyone help me I sold something on ebay and I haven't been paid for the item the seller says he will receive his parcel today but I'm wonding do I have to wait until he gets the parcel before I geta payment or wat other options do I have many thanks.

Refund Issued to buyer on return request by accident, is there anyway to resolve?

Hello, I am new to eBay so sorry for a request that may seem obvious, the bottom line is: 1. I sold an item.2. The buyer stated that the item was not as described and requested a return.3. I accepted the return.4. I printed the label.5. I accepted th...

Mystery parcel

Received a mystery eBay parcel but don't know who sent it (have asked family and friends). It's my name and address on the parcel but first and middle initials only (a bit like on a bank card). Struggling with eBay help options and not sure how to fi...

Return

I requested a refund as the item took to long to arrive. I raised a dispute. The seller said she would accept the return and asked me to close thedispute which I did. Now she's saying it automatically rejected the request as I stated my request as no...

Respond to seller feedback

I bought a jumper and it was shrunken. It looked ok in the photos, but it was shrunk and slightly matted/tight. I contacted her and she was really rude , and she has left me awful feedback, despite me paying immediately. Judging from her feedback she...

Postage

What do people do when the seller posts an item by a different service than stated on the ad.It has been posted royal mail sign for instead of 48 tracked so now I am unable to track the item through the system.

Mobile phone

I Bought a mobile phone in January this year, and what I noticed that it kept losing charge all the time. I contacted the company and was told that it will be sent out in a week or so due to holidays. Anyway I was given a tracking number, and the par...

Refunds on eaby mafia

I bought coffee grinder 3 weeks ago still not got it asked eaby for refund no answer! Eaby Web said refund guarantee straight away but its not true so for this reason I'm closing my eaby account never trust a lier!

Refunds

It's been 4 weeks item not been delivered no money refunded I asked eaby for refund 6 times no answer don't know what else I can do!!

Watch with a dead battery - need to refund?

A buyer wants to return a watch that she purchased because the battery has died - can you please advise if I have to offer a refund since I cannot control the battery life

Does anyone know when the bonus nectar points will be added. It ran during April

Does anyone know when Aprils bonus nectar points will be added

Selling an item isual has changed and no "sell one like this option"

Hi I am getting a different view now when looking to sell things on eBay. The auto guidance on postage has changed, the visual of how the template looks when you start trying to add an item and I have even lost the "Sell one like this" when looking a...

fees

A BIG THANK YOU FOR ALL YOUR HELP.....

Buyer didn’t receive item as out so courier left it

The buyer of my item gave a commercial property address so it was sent there. They weren't at the property (their work?) when it was delivered and they said they didn't receive it. (It was delivered on a Saturday afternoon.)Surely this isn't my fault...

Glendale Heights, parcel stuck.

What should I do in this case. I ordered my phone through eBay International Shipping. It has now gone to eIS C/O, 110 Internationale Blvd, Glendale Heights, Illinois 60139-2080, United States, status delivered. I wrote to the seller and he said, tha...

I have been charged for an item i didnt buy.

Hi, I have an ebay charge through my bank account and an ebay reference number, I do not recognise the amount for the charge, and I am looking to see where or how I can find out what this charge is for. I have nothing in my puchase history that match...

Turkiye gonderim varmi

Türkiye'ye gonderim yapabilir misin?

Cancellation refund

I cancelled an order which was being sent to the wrong address and the cancellation was declined. I've since been trying to get a refund and have been told lots of stories but the latest one is that it cannot be done until I close the case but I don'...

suggestions about giving information out

hi,i have an item for sale on ebay and its pick up only.this means giving my address and postcode.what should i do to be certain they are genuine buyers as twice i have had people ask for my address and not turning up.ebay wont allow me or the buyer ...

Did not accept 1 large plastic pot when the courier should have had 5.

Hi, If anyone has any information to help me with this matter that would be great.On the 21st of April I ordered five 90 litre plastic pots. On the 29th of April the courier arrived and only had 1 pot. I told the courier I would not accept 1 pot when...

Returned item not delivered

What happens if an item that I have returned using the eBay returns process is not delivered by Royal Mail? Does eBay automatically follow it up or do I need to do something?

When should I ask for a seller's address for collection?

Hi, an item was collection only, so I emailed the guy and asked if I could arrange a courier to pick it up, sure he say's but next Wednesday only as I'm busy, fair enough, so I bought the item as a Buy-It-Now and that was just about 24 hours ago now,...

Royal Vienna

Can someone tell if they are geniune please

Good til cancelled

I have 4 items that are Good til Cancelled that I'm being told are ending today. I have a basic shop subscription and may other other listings that are OK. Am I doing something wrong?

royal mail collection fees

Have royal mail extended free collection on all services from 1st may 2024?

Price change after buy it now paid

Hi all, I bought an item via buy it now on eBay from a store , paid the money via PayPal, now the seller has come up with an excuse saying the packaging has been damaged before sending out and they can only refund me the other excuse they gave was th...

Help Help Help Payment on hold

Have been in hosptal with on access to emails or ebay found buyer had bought my 1 item for longterm sale in error as collection only and asked to cancel, as no response from me they raised a dispute as item not sent. I relealize togay been trying to ...

Charges query?

Hi, I listed a vehicle for sale yesterday and it sold straight away but when the buyer came to Collect it he was not happy with it and in fairness to him I didn't know about a lot of the issues so he didn't buy it and I have scrapped the car. I cance...

No time to determine delivery time

I order a phone charger on the 30th of April, it says that it was posted yesterday. One part says arriving by the 3rd of May, but the tracking part says arriving today (2nd May). Also I tried to track it on Royal mail and that says only can see track...

ITEM RETURNED & HAS BEEN RETURNED TO ME

I SOLD A PAIR OF MINIATURE BRASS TABLES & POSTED THEM TO EBAY`S GLOBAL SHIPPING SERVICE FOR THEM TO SHIP. I THEN GET A MESSAGE FROM THEM TO SAY, EVEN THOUGH PAID FOR, THAT THE ORDER HAS BEEN CANCELLED. I ALSO GET A MESSAGE FROM THE BUYER THAT IT HAS ...

The tracking details confirm the seller sent the item to a totally different address,options limited

I received and email saying item delivered. I checked the tracking and it was delivered to Newcastle the other side of the country and a place i have never lived in. I have messaged the seller but the usual methond of reporting none received drop dow...

Upload photos from Gallery.

Hello.I have tried to upload photos to list an item, but I can only get most recent camera images, although they are there when I search in the gallery.

Return

Order number 25-11299-38158 needs returning as no good does not a thing seller's not in the uk so cost to much to pay for return as much more money than the item seller not replying to me

Payment on hold

I've joined ebay rrecently and have sold 8 items. For each item payment has been received promptly apart from the £340 item. Despite the fact that positive feedback has been received for the £340 item sold from the buyer Ebay is still keeping funds o...

Payments

Hi, Can someone explain this please, I sold an item that was 100 pounds then 9.95 p & p so 109.95 in total. It cost me 9.35 to get label from royal mail for next day delivery but I've only been paid out 95 pounds i know there's sellers fees but I thi...

Mattress return - what next

Hi all - hope there is some help on this out there.I bought a mattress and started a return and have been in contact with the buyer to arrange the return. Ebay sent a postage label as part of the returns process, not helpful. However, after weeks of ...

My account keeps saying invalid token code when i try to do anything ,has anyone any ideas please

My account keeps saying invalid token code when I try to do anything

Buyer is asking for a refund for a received item.

I listed earbuds as new with a caveat that I had tried them in my ears just once. The buyer is asking for a refund to cover the cleaning of the earbuds because they had wax on them. Buyer has sent me photos of earbuds with wax on them. Now, buyer is ...

Printing invoices from app.

Can anyone tell me, if it's possible, how to print a vat receipt/invoice using the app?

Resolved! About lost delivery

Lost delivery

Royal mail will not accept my return as its to large

Hi,ive opened up a return and printed off the return lable with royal mail using ebay,its a large box and royal mail will not accept it.Have i been charged the poatge cost off ebay? and will i have to arrange my own return? thanks in advance James

Where is the money that the buyer paid to cover postage?

When a buyer pays postage that money isnt given to me by ebay. And then I have to cover the postage myself. Where does the money that I've charged for postage go?

not receved

not receved my parcil

Buyer that consistently leaves negative feedback

I recently sold an item and posted it. The buyer stated that parts were missing (untrue) andasked for a part refund. His list of missing parts was so long and he demanded part refundand told me he didnt want to have to leave bad feedbackSo I looked a...

Winning bid

Twice recently I have waited until the ebay screen to report I had won the bid, only to see some minutes later that another bidder with a bid £1 higher has won. Is this common, or legal. Is Ebay bound by UK auction law?

Postage deleted on repeat listings

Good morning, I have a few items listed. If they don't sell and are relisted, the postage I have selected disappears so that I have to rewrite this section every time. It's so annoying! I don't understand why this happens and what I can do about it, ...

Nr 186424479278

Selling my car audi a5 nr 186424479278An is double advert exactly the same and double charge me is wellCan you removed one advert please. Should charge me double for the same advert Regards Roman Doryn Romek541

Why have ebay set up a direct debit

Why has a direct debit been set up from my bank

Did not complete delivery option on item sold

I sold an item yesterday and realise I had not completed delivery option for the buyer.I cannot see an address to send out to...is this because the listing was incomplete?Can I add delivery option on something already sold and would it be bad form to...

Returns

I have requested a return on a defective product, the seller has issued a refund, I still have the product do I need to send it back as I haven't even gotten round to printing the returns label yet, they are now asking for videos of the defective ite...

Havent won the auction

I bidded 50 pounds and I was the last bidder but I haven't won it and the last bid was 21 pounds that is lower than me... what to do?

Problem with bidding

Message when trying to bid: You are unable to purchase this item due to restrictions from the seller. Please contact the seller for more information. (3008)Item a post 1WW badge. I have twice tried to contact the seller, but they have not replied. My...

I have become invisible

My listings seem to have become invisible. Specifically clothes. Is it me or is there an eBay problem?

Buyer made a false claim

How do I claim back the return postage on a fake return?

Make a offer

Hi boss I make a offer for pizza oven and accept my offer but after that seller send me msg he don't want sell me pizza oven that prize now ebay told me to pay for pizza oven what can I do?

Voucher code

PRELOVED15 voucher code looked to be working on an item buy it now or best offer. Once my offer was accepted, the voucher code now won't apply to the item, even though it stated that it would accept the voucher if my offer was accepted. Has anyone el...

Automatic re listing

Hi how do I stop automatic re listing? I didn't want my item re listing and now it's gone back on a reserve price,I'm going to get billed again for an item that didn't sell.Help appreciated

Bank verification

Can someone enlighten me as to why Ebay are requesting bank verification. I changed the account I use with them some while ago and payments have been made to that account. When I looked this evening to see how a couple of items where doing I have a b...

How do I contact authentication

How do I get in contact with authentication

Posting with Evri who cant deliver

I posted an item to a buyer via Evri. They attempted delivery on two occasions. The first on a Friday the second the following Monday). I received a notification saying they had tried to deliver the parcel 3 times and were now returning it to me. I c...

Collection returns

I brought a petrol lawn mower and paid through eBay Due to it being faulty I've raised a return. How do I go about getting the seller to arrange the return as eBay keeps offering me postage labels and doesn't mention a collection return.I have messag...

Global shipping and combining postage after auction finished

I have sold two items to someone in Australia and wish to offer combined postage but Global shipping will not allow me too do this. How can I help the buyer?

Resolved! Annoying pop up window for app offer keeps appearing interminably

I don't have a smart phone, I have no plans to get a smart phone, I don't want a smart phone. This offer is useless to me and I have no way to accept it. But I have been getting this annoying pop up window for months trying to get me to download the ...

Fees for selling shoes as a private seller?

I am a private seller. E-Bay charges no fees for selling private items for clothing however I thought shoes were included in that. Could somebody please enlighten me? When I googled it indicated shoes, hats etc included in the free fees. Much appreci...

Ebay posts the wrong postage information

For a week now, when I have a sale finish, I receive an e-mail from Ebay saying "Great News your item has Sold" - no problem there, but beneath it lists the seeling price and postage plus some item detail. The postage value is always wrong!!If I go i...

IT HAS PASSED THE DELIVERY DATE AND I STILL CANNOT REPORT IT

It has passed the delivery date and I still can't report it to eBayMy seller never replied, I'm quite sure that person is a scammer but I was hoping to report it today so I can get my money back as soon as possible (It's quite a big amount of money a...

STATEMENTS REPORTS.

привет нужен твой «мой eBay» не имеет «Отчетов о заявлениях»... Кто-нибудь знает, как я могу получить их с eBay??

Incorrect postage shown for Royal Mail Tracked 48

When listing an item and choosing Royal Mail Tracked 48, for a small parcel the incorrect postage is shown as £3.39 whereas this should be £3.89. Found this out when I posted a sold item at the local Postie. Can this be brought to the attention of wh...

Wrong item's

Wonder if someone can help. I had item delivered on the 24th April. 4 items were in the box, 2 were the wrong items and they are the ones I wanted mainly. Seller said something wrong with the advertising and they don't have one of the two I ordered. ...

royal mail collection fee

royal mail fee collection was up to 30th april. - does anyone what they now charge from 1st may?

Listing fees charged twice

Why have I been charged another £14.99 fee to relist my vehicle after a time waster clicked to buy and never actually turned up so I had to cancel the order and relist. Not happy as it hadn't been listed for more than 12hrs. Can't find how to contact...

Payouts

Trying to find the option of changing my payout frequency?

Parcel Force not collecting return parcel

I have started a return, printed label etc. Parcel Force is not collecting return parcel. What happens when it reaches the cut off date to send back. I've contacted the seller several times only to get the same generic answer, the contact them if I n...

Buyer wants to collect item in person

The buyer wants to collect in person as they live locally and wanted me to change the postage to free, how do I do this, I have tried to revise but its not changing. Again if the buyer decides to pay cash on collection does ebay allow this?

return

i would like to return an item but the problem is i have deleted al the sellers //this sellerinfo how do i contact

Listing poppy badges

Hi there. does anyone know why eBay is telling me that I am not able to list poppy badges I have for sale because they are normally for charitable purposes, and yet there are many, many listings for the same already on eBay? many thanks bob

How to get refund by ebay

need to return item but item is bigger and seller ask me to cancel the return request and hi give me his address to get item over there and he can refund me because he asking item is bigger post office charge extra now he refused to return

My account is restricted because Ebay didn't solve my problem as they agreed too

I am receiving messages from Ebay saying they will restrict my account because I have "seller level is Below Standard in Germany, Austria and Switzerland" because of 3 unsolved cases. So I sold 4 paintings and I refunded buyer after I received the pa...

Postage

I sold an item on ebay and the customer paid over £3.00 postage, I also paid £2.70 as instructed by ebay, but when I took it to the Post Office they wouldn't except the parcel and said there was insufficient funds on the tracking label. They wouldn't...

Slow app

Is anyone else finding the eBay app insanely slow? Especially uploading photos with the new version...I'm losing the will.

Postage charges

I have been paying for postage labels from my eBay funds and now found out eBay are collecting payments also through PayPal,what can I do?

selling

what i can do if the ad is not visible to other users

impossible to contact e bay

Impossible to contact ebay to resolve problem caused by ebay not closing my site when I was away on holiday. Three clients compained I did not respond when I was out of the country. All ebay seem to do is threaten to close my account, which was at 10...

Ebay customer service is a bleeping joke!

All i get is an automated response when i call thier customer services number. My payments are on hold( no reason why) my bank account has been verfied multiple times. Its so frustrtating that I can't release the money I'v been paid! Ebay employ a hu...

Recalled hazard

We brought an item that has been recalled due to safety issues. EBay informed us about this but the seller is refusing any

Resolved! Charged for international posatge incorrectly

I've been charged 40p for international postage when my item is going to Staffordshire. (see attached) I can see that the buyer is registered in Australia, but his postal address is England. Ebay have stated that the charge is because the item is bei...

Seller not responding to my contract

I have contacted seller with queries about 12 times and he has not answered once

Unknown Payment

A small charge of £0.09 has just been taken from my bank account by Ebay. When I check MyEbay it says there are no recent charges so how do i find out what it is? Spent an hour on Ebay going round in circles. Definitely not designed to help at all.

Wrong address

I bought a couple of items on ebay. And got an email y,dsy sayingbthe ups had been delivered, I couldn't t find them anywhrere. Then I noticed that the address was different but may name wa# on there. The address is very similar and close by , should...

account stolen

My account was hacked and stolen last night and now I can't even log in to recover anything as the hackers have changed all my details. I have tried to use the ebay chat service but it just tells me to call their contact number and then when I call t...

Return item not deliverable and not showing on my account

Having a bit of a nightmare with trying to return an item. I bought a tp-link router that was faulty and had to escalate to Ebay, thankfully they found in my favour. I packaged the item and sent it back but yesterday morning, Royal Mail report that i...

Missing parcels

Customers keep saying they haven't received an item when is shows it's been delivered. What do I do?

Ebay account name has changed and my history has disappeared

I have changed my password and all my purchase and transaction history has disappeared. My user name on the account has also changed but not by me

Refund to customer

Trying to refund a customer for non receipt of package which wasn't tracked but keeps coming up there is a problem and to try later

Improving Seller Level

Seeking any advice I sell second-hand vinyl, nothing unusual, however my turnover is low, only 10 (ish) items a month. Around 100 per year. I had a few issues with stock control, and had to cancel 4 items over the past year, doing the sums 4/100 = 4%...

Trying (and failing) to open a Return case.

Hi All,Thanks in advance for any help given.I am trying to open a Return Request to a seller who does not accept returns.Item I recieved (a book) is not as described. I am able to open the Return page but there is no "Not as Described" option availab...

I haven't sold in a while and I'm error my listing listed twice in error.

Only realised now I have had the sold notification and been paid. Please help how do I reverse the transaction and organise for payment to be reversed??

How do I find and relist an unsold item that I listed nearly a year ago which didn’t sell ?

Don't want to have to upload all the info again.

Re-invoicing a refunded payment

Hi,I provided a full refund to a buyer buyer who has told me that he has now received the items and would like to pay me for them!How do I re-issue him with an invoice?Many thanks,Mark

About accepting a Bid offer on a listed item.

An item I'm selling has had an offer made, I want to accept the offer and pressed the required Accept Offer button but nothing else happens, then I get another sign asking me to respond to the offer. This has happened twice, I've been in contact with...